Logo for Retail Security Supervisor

Retail Security Supervisor

Trident Services Australia
Tweed Heads, NSW
A$75,000-$90,000 p/a
Trades & Services → Security Services
Full-time
On-site

Posted 29 days ago


Security Supervisor

Trident Services Security Pty Ltd is an industry leader in the provision of integrated services, including cleaning and security services in retail centres and airports throughout Australia. We pride ourselves on the delivery of highly proactive and well managed services to our Clients.

About the role

Trident is seeking to engage an experienced, highly motivated and effective Security Manager to join and lead our security team in a premiere retail client property in Tweed Heads. As the Security Supervisor, you will be responsible for the effective operational and administrative management and control of our dedicated security personnel, with the primary purpose of ensuring that our team consistently maintains best practice in the delivery of safety, security and customer services to our client, its customers, retailers and stakeholders. This is a full-time role for the successful candidate, with a competitive salary and excellent benefits.

What you’ll be doing

  • Reporting to the Trident Regional Security Manager on all security and safety related matters.
  • Effective management and coordination of the greater security team, in line with all contractual service expectations and emergency management guidelines.
  • Oversight of the security team roster and Trident’s time and attendance processes, including managing budgets, financial performance and taking on accountability for outcomes.
  • Ensuring contract compliance in line with site operating instructions and all client critical policies and procedures.
  • Ensure that quality service standards are maintained by all team members through effective auditing, training and mentoring – including onboarding, induction and site-specific training.
  • Control of employee management and corrective action processes where required.
  • The coordination and overseeing of training delivery to all security personnel, to ensure that service standards remain contemporary and in keeping with our contractual obligations.
  • Compiling and generating various reports for both Trident and the client, in line with the service specifications.
  • Liaising regularly with centre management and all stakeholders, including emergency services any associated local business and community groups, for the purpose of developing and maintaining strong working relationships.
  • Ensuring compliance with relevant legislation, regulations, and company policies.
  • Contributing to governance, strategy, and driving continuous improvement and innovation.
  • Identifying and implementing improvements to existing security procedures and protocols.

The person we are looking for will possess:

  • Minimum 3 years’ demonstrated experience in a supervisory, managerial or large team leadership role within the security industry.
  • Excellent leadership skills, high-level interpersonal and exemplary communication skills and strategic planning abilities.
  • Strategic thinker with a focus on results and a track record of achieving ambitious objectives.
  • Strong problem-solving and decision-making skills, with a proactive approach to security and emergency management processes.
  • Thorough understanding of security practices, procedures and all current and relevant legislation.
  • Hold relevant industry licences in compliance with NSW Security Licencing – specifically Crowd Control, Security Officer (Unarmed) and Monitoring components.
  • Hold a valid Senior First Aid Certificate with CPR
  • Unrestricted working rights in Australia
  • Open Class C - Australian Drivers Licence
  • Proficient in the use of security-related technology and systems

Trident is an equal opportunity employer and actively encourages candidates who are Aboriginal and/or Torres Strait Islanders to apply.


About Trident Services Australia

Cannon Hill, QLD, Australia
Trades & Services
1001-5000 employees

Trident Services has grown from a specialised guarding and patrol operative, into the well-known, trusted, professional security and cleaning services provider it is today. We are proudly 100 per cent privately and Australian owned, employing over 2500 staff across more than 45 sites throughout QLD, NSW, Victoria, and the NT. At Trident, we are driven by our values of teamwork, sustainability, and authenticity. We pride ourselves on our inclusive culture where we work hard to support personal growth, develop skills, and offer guidance to help individuals reach their goals. We actively encourage candidates who are Aboriginal and/or Torres Strait Islanders or LGBTQIA+ to apply.

More Jobs

Regional Security Manager - Retail & Commercial

Trident Services Australia

Brisbane, QLD
A$95,000-$105,000 p/a
Full-time
On-site

security site supervisor

4SP Group Pty Ltd

Bankstown, NSW
A$38-$45 p/h
Full-time
On-site

University Security Shift Supervisor

MSS Security

Sydney, NSW
A$28.78 p/h
Full-time
On-site

Retail Supervisor Role

Bernardi Group

West Wyalong, NSW
A$70,000-$80,000 p/a
Full-time
On-site

Centre Security Officers Required - Campbelltown Area

Vibrant Services Group Pty Ltd

Sydney, NSW
A$26-$39 p/h
Full-time
On-site

Security Forces Officer (No Experience)

Royal Australian Air Force

Sydney, NSW
A$70,000-$90,000 p/a
Full-time
On-site

Browse Jobs

by State

by Classification