At Young Mindz, we’re passionate about empowering Australians with disabilities to live fulfilling, independent lives. As a nationwide NDIS provider, we deliver top-tier services like Supported Independent Living (SIL), disability support work, and short-term accommodation. Our goal is to provide personalised support to help individuals thrive emotionally, psychologically, and socially, with a focus on mindfulness, self-care, and community participation.

About the role

The Service Delivery Manager oversees our SIL homes, ensuring participants receive high-quality care in a safe, compliant environment. This role involves managing staff, including SIL house leaders and Disability Support Workers, to uphold NDIS standards, Work Health & Safety (WHS) regulations, and duty of care requirements. The Service Delivery Manager mentors’ staff, implements policies, and ensures proper reporting and safe practices are followed.

Key accountabilities include:

• Leading daily operations across SIL services, community programs, and support teams.
• Providing exceptional, person-centred care that supports client goals.
• Managing staff performance, offering coaching and professional development.
• Ensuring accurate, timely reporting and maintaining participant privacy and rights.
• Managing complex situations calmly and guiding staff through incidents and emergencies.
• Acting as the key contact for participants, families, and professionals, fostering strong relationships.
• Ensuring NDIS compliance and staying updated on standards, risk management, and service quality.

About you

At the heart of this role is a commitment to being person-centred, honest, transparent, caring and kind in all interactions. You will be dedicated to understanding and supporting each individual’s unique needs while fostering an environment of trust and respect.

• Extensive management experience demonstrating highly effective leadership and relationship building with people and teams.
• Experience in mental health support, including strategies for participants with bipolar, schizophrenia, cognitive delay, ASD, and non-speaking.
• Strong understanding of Positive Behaviour Support Plans (PBSP).
• Proven experience as a Service Manager or SIL Coordinator, with the ability to manage multiple SIL homes independently.
• Expertise in providing and coordinating person-centred supports.
• In-depth knowledge of NDIS policies and reporting requirements.
• Excellent communication and interpersonal skills.
• Ability to advocate, represent, and influence in a complex, changing environment.
• Strategic, innovative, and practical thinking to support people with disability to live independently in the community.
• Strong decision-making skills for resolving complex management issues.
• Advanced problem-solving abilities and strong computer literacy (Microsoft products).
• Passionate about delivering high-quality services and making a positive impact.

Why Join Us?

At Young Mindz, you will be part of a supportive, empowering team dedicated to enhancing participants' well-being and fostering their independence. If you’re ready to make a meaningful impact, we invite you to bring your passion and leadership to our team.

Together, we can create a brighter future and help individuals live their best lives!