Exciting opportunity for an experienced service driven hands-on practice manager / senior team leader to join + lead a friendly, committed team in our elegant long established CBD Brisbane general practice

Busy role, different to the norm in

• scope: skill extension, wide-ranging
• environment: dynamic, innovative and lovely (worth a look)

It's a special place and we are looking for a special and accomplished person for this senior role. On-site part time role 2-3 days a week.

Doctor owned and operated, small to medium sized, close-knit practice, providing high quality, comprehensive and caring personal health services to Brisbane CBD and corporate community and their families.

With a sophisticated + professional client base, our practice sits in a space between general and specialty practice.

We have a strong focus on comprehensive health care, incl preventive, general medicine + mental health care. We also offer corporate medicine programs to CBD companies.

This role would suit a confident Practice Manager who is interested in making a medium to long term contribution to practice streamlining, development, and change and project management. The team comprises the business owners who play an active part in the management and success of the practice.

There are 9 mainly part time doctors, 5 medical consult rooms, 1 treatment room, a visiting cardiac tech group (who perform resting echocardiograms), as well as a pathology provider onsite.

We have a lovely team of casual junior to senior receptionists, most of whom are able to perform treatment room duties.

We are looking for an ambitious and ethical professional to:

• lead our team to manage day to day running of our lovely practice, providing an outstanding, warm + attentive customer service to our long-term patients
• develop and streamline the practice
• facilitate change including management of projects
• support our health professionals to deliver exceptional care

This will include:

. variable but some ' hands on ' front desk reception + admin tasks and face to face patient contact

. recruitment, training + monitoring, development + leadership of admin team incl staff rosters

(TANDA) and customer service coaching

. marketing, financial reporting (no bookkeeping required) and improvement of profitability

. improvement of work processes and facilitating change management

. liaison with bookkeeper + reporting to two practice principal doctors, incl regular meetings

. opportunity for liaison and mentoring with PM consultants

. monitoring of budget and achieving business goals

. ensuring compliance with Medicare + other professional and government guidelines

. IT management

. management and upkeep of the treatment room

. problem solving incl complaint management and resolution

. ensuring engagement of doctors

. maintaining a positive workplace culture for both patients and staff ,consistent with the values of the practice

Essential criteria:

. excellent verbal + written communication and interpersonal skills incl ability to deal with difficult + sensitive issues in a mature and calm manner

. immaculate corporate presentation with a high standard of integrity

. demonstrated commitment to high level customer service delivery

. strong + proven management experience in a similar role. incl management of staff and a successful office, minimum 3 years

. exceptional organizational skills with ability to prioritize and multi-task, and a strong attention to detail

. ability to work autonomously in a fast-paced environment

. self-directed, quick thinking, reliable and highly motivated

.an in-depth knowledge of the medical industry incl Medicare, private billing, and work cover

. strong computer skills and ability to trouble shoot

. proactive ability to supervise, manage, and motivate staff incl some HR management

. thorough knowledge of medical software, incl booking and billing platforms + General Practice processes and billing

. intermediate Microsoft Excel + Word skills

. an understanding or experience in general practice accreditation and standards

. pleasant demeanor

. a good understanding of running a small business

Desirable criteria:

Practice management experience of at least 3 years, preferably at least one year in General Practice

Experience with Best Practice an advantage

Proficiency in change management incl practice accreditation, and streamlining

Qualification or working towards the achievement of qualifications in front line management or Cert IV in Business management or equivalent

Desire for further growth and development

Only candidates who meet the essential criteria will be considered

If you are interested in this exciting opportunity, please apply without delay by forwarding a cover letter, CV and 2 written references to Dr Nici Leonard on [email protected]

Cover Letter: Please confirm in your cover letter that you have full working rights in Australia, the number of years of practice management experience, the largest number of direct reports you have managed and the medical software you have used and your level of expertise: Advanced/Intermediate/Basic.

Please email if you have any queries you would like to discuss by phone

(referees will not be contacted without your permission )