Advisor, Communications and Engagement - LSC Community Services Scheme team

Grade: Clerk Grade 7/8
Salary range: $110,266 - $122,058 + superannuation and leave loading
Duration: Ongoing, Full-time
Location: Gosford, attendance 2-3 days per week

About the team

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

The Long Service Corporation manages portable long service schemes for the building and construction industry and contract cleaning industry. This role will join our project team, focussing on delivering a new scheme for the Community Services industry.

Your responsibilities will include

• Research, write, and produce high-quality text and visual content for digital channels.
• Collaborate with key customers, stakeholders, and the communications team to ensure content aligns with the organisational engagement strategy.
• Contribute to the development and evaluation of integrated communication strategies to support key initiatives.
• Identify and analyse emerging trends to prioritise development program activities.
• Develop and maintain strong relationships with stakeholders to enhance content understanding and engagement.
• Monitor, evaluate, and report on the outcomes of communication plans and projects, providing recommendations for continuous improvement.

About you

• Demonstrated experience in preparing, editing and producing content across multiple platforms and channels.
• Sound knowledge and understanding of contemporary communication policies and practices
• Ability to collaborate effectively with a variety of stakeholders.
• Experience in developing and implementing strategic communication plans.
• Analytical skills to identify trends and prioritise activities.
• Strong project management skills, ensuring tasks are completed on time and within scope.
• Adaptability to keep up with emerging communication trends and technologies

What we need from you

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Salary Grade 7/8, with the base salary for this role starting at 110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Gabriella Schulzer via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 24th March 2025 [9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process