Senior Advisor Engagement and Capability

NSW Department of Customer Service
Sydney, NSW
A$125,693-$138,510 p/a + super
Government & Defence → Government - State
Contract
On-site

Posted 17 days ago


Senior Advisor Engagement and Capability, Temporary (until end December 2025), Part Time (2 days per week) opportunity, based in Sydney

The State Insurance Regulatory Authority (SIRA) is looking for a Senior Advisor Engagement and Capability to join our team.

This position will suit someone with a passion for employee/customer experience and recent experience in learning and development, employee engagement or communications.

Benefits

  • Fantastic temporary opportunity until end December 2025, with the possibility to extend or make ongoing.
  • Part time: 2 days per week (Tuesday and Wednesday)
  • Salary range: $125,693 - $138,510+ super (pro rata), commensurate with experience.
  • State of the art offices in Sydney
  • Wellbeing programs and resources available.
  • Excellent career development and learning development opportunities.

About Us

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits in our Capability team within the Strategy and Performance group. Its focus is to implement capability and engagement initiatives to deliver against SIRA's ambition to be a high performing organisation with highly engaged employees and a best-in-class, customer-centric regulator.

Understand more about SIRA - https://www.sira.nsw.gov.au/

Your responsibilities will include:

  • Planning and delivering strategic capability and engagement initiatives and projects
  • Supporting leadership of the measurement of employee engagement at SIRA
  • Providing timely and relevant expert advice to the Senior Leadership Team and other internal stakeholders on engagement and capability strategies and initiatives
  • Researching, developing and implementing effective capability programs using a range of channels, technologies and methods
  • Maintaining awareness of organisational priorities and challenges and learning and development industry best practice to respond emerging issues and new opportunities.

You are:

  • A great communicator who will credibly inform Executive and Senior Leadership teams about capability team deliverables.
  • An analytical thinker and problem solver who can generate insights from data and other sources and communicates and thinks creatively to propose evidence-based action
  • Results-focused, working across a range of engagement and capability projects
  • Flexible - someone who can adjust their capabilities to suit a variety of stakeholders and work effectively within hybrid working principles.
  • Someone who thrives as a team member and works well with people to build strong, collaborative relationships with internal and external stakeholders.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

What we need from you:

To start your journey towards becoming our Senior Advisor Engagement and Capability, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created to fill future temporary or ongoing positions.

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 12th March 2025 (at 9:59am)

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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