Are you a motivated and detail-oriented individual looking for a dynamic role within a supportive and energetic team? We are seeking an Administration & Customer Service Support professional to join our team and provide essential support across various functions at our site in Seven Hills

In this role, you'll be responsible for delivering a broad range of administrative functions, including customer service, order management, dispatch/receiving processes, and liaising with both internal stakeholders and customers to ensure smooth operations. Your collaborative and proactive approach will contribute to providing excellent service and outcomes for both the business and customers.

Key Responsibilities:

•Prepare dispatch paperwork for all goods leaving the site.
•Provide customer service at the dispatch/receiving window.
•Process weekly (Labour Power) and fortnightly (Kronos) payroll.
•Provide administrative support to key department activities, initiatives, and projects.
•Raise purchase orders via SAP and Coupa for the site.
•Maintain production schedules and pick-up lists.
•Goods receipt all purchased raw materials and feedstock.
•Assist with monthly stocktake records processing.
•Process customer orders and handle queries regarding sales orders and stock availability.
•Run daily reports and assist with processing customer credits, debit notes, and recharges.
•Organize customer return deliveries in coordination with relevant sites.
•Investigate invoicing and delivery discrepancies.
•Enter and manage pricing updates and master data requests in SAP.
•Maintain customer price lists and investigate pricing issues.
•Collaborate with customers and dispatch teams to ensure timely delivery.
•Provide additional administrative support, including filing, training data entry into Velocity WHSE, job entries in Mex, and printing production labels as required.

Challenges:

•Managing multiple tasks while maintaining service continuity during periods of personal leave by office staff.

Decision Making:

•Responsible for following documented procedures and training records.
•Ensure adherence to safe working practices and company safety instructions.

Knowledge & Experience:

•At least 2 years of relevant sales/customer service experience is required.
•Experience with SAP and Microsoft Office 365 preferred.
•Strong attention to detail and organizational skills.
•Excellent time management and communication skills, with the ability to collaborate cross-functionally.
•Strong negotiation skills.

If you're looking for a role where you can make an impact, work in a collaborative environment, and take ownership of your responsibilities, we'd love to hear from you!

You must have full working rights for this role