• Urgent! Multiple Team Leader Roles - Customer Service (Emergency Response)
• Location: Work from home (open to candidates from anywhere in NSW)
• Start Date: ASAP
• End Date: Estimated 3 months (with possibility of extension)
• Pay Rate: $62.66 per hour + super
• Working Hours: 7 hours per day between 8am-5pm, Monday – Friday

Chandler Macleod has partnered with a state government agency to support communities affected by the recent cyclone in Northern NSW. We are now urgently seeking multiple Customer Service Team Leaders to lead and supervise the customer service teams

If you’re looking for a meaningful opportunity to make a difference and can start immediately, we encourage you to apply.

About the team:
The Customer Payments Team is part of Enterprise, Risk and Enablement at Service NSW. The team is tasked with assessing, ensuring compliance, and providing payment support for grants, rebates, and vouchers for Service NSW.

The Role
In this role, you will oversee service delivery, ensuring a high level of preparedness and compassion while supporting emergency response as well as.

• Lead a team by allocating and coordinating workflows to meet service delivery standards.
• Support complex grant application assessments and ensure eligibility requirements are met.
• Conduct inquiries and adhere to compliance requirements.
• Prepare and review documentation, such as work instructions and reports.
• Develop and coach team members to improve performance and meet service standards.
• Collaborate with internal and external stakeholders.
• Source, compile, and analyse data and information for reporting purposes

About You:

• At least 2 years of experience leading teams of 10+ people in a fast-paced environment.
• Strong leadership skills, with experience managing operational staff in high-volume, customer-focused environments.
• Excellent communication skills, with the ability to engage with a variety of stakeholders.
• Customer-focused with a compassionate, empathetic approach.
• Positive, collaborative problem-solving skills with a "can-do" attitude.
• Highly organized with the ability to multitask and meet deadlines.
• Experience in grants, rebates, and vouchers administration is preferred but not essential.
• Experience with Salesforce Lightning & Genesys is an advantage.
• Must be available for an immediate start and have no leave booked during the contract period.

Sound Like you?
Please upload your resume to the apply now link or call Jo Ellerman on 02 66919106 for more information