Team Leader | Remote (within NSW) | $62.66/hr + super

• 3-month full-time contract (start date TDB)
• Work from home / WFH (applicants accepted from anywhere in NSW)
• $62.66/hr + super

A NSW Government department is seeking a Team Leader to lead a team within their Customer Payments Team and contribute to fair and efficient outcomes for the community.

About the Role

As a Team Leader, you will:

• Manage and lead a team by allocating and coordinating workflows and identifying best practices to ensure service delivery standards are met.
• Support assessments of complex grant applications to meet eligibility requirements.
• Attend meetings with representatives of the Grants Manual Assessment Team.
• Conduct complex inquiries, assess eligibility, investigate and adhere to compliance requirements.
• Prepare and review documentation such as work instructions and reports.
• Develop and support your team members through coaching and training to build capability and improve performance to ensure service standards are met.
• Contribute and support project deliverables.
• Communicate and liaise with internal and external stakeholders.
• Source, collate and compile data and other information.

About You

To succeed in this role, you will have:

• Strong leadership skills with specific experience in managing and leading operational staff in in a high-volume, customer focused environment.
• Excellent communication skills with the ability to effectively communicate with a wide range of stakeholders.
• Customer advocate with an empathic approach.
• Positive, can-do attitude with creative and collaborative problem-solving skills.
• Well organised, able to multitask and work with deadlines.
• Experience in grants, rebates and vouchers administration is preferable, but not necessary.
• Experience using Salesforce Lightning & Genesys is preferable and an advantage but not essential.
• At least 2 years leading teams of at least 10+ people, fast paced / agile working environment (e.g. 200-300 cases / applications processed by the team per day.

Please note, only shortlisted candidates will be contacted. If you have any questions, please contact Laura Bartch on [email protected]