About the Company

Our client is a rapidly growing retail group founded in Melbourne.

About the Role

As Team Leader, you will guide and motivate the team to achieve goals, ensuring high-quality results and on-time delivery. You'll provide support, feedback, and create a positive work environment, helping to drive success.

Duties

As a Team Leader you will be responsible for:

• Managing customer service team as well as assisting with customer calls and enquiries via live chat, email, phone, and social media.
• Tracking and managing click & collect and online orders, keeping customers updated.
• Processing orders, returns, exchanges, and investigating potential fraudulent orders.
• Coordinating with the warehouse and external delivery providers to locate missing stock for customers.
• Providing customer service reports and escalating issues with wider business.
• Assisting with updating product data and content on the online store.
• Handling B2C wholesale customer enquiries and order processing.
• Liaising with warehouse team to manage returns feedback.
• De-escalating complaints and addressing negative reviews online.
• Responding to complaints within set SLAs.

Skills & Experience

• 2-3 years of experience in a team leader role.
• Proven ability to guide and motivate a team.
• Excellent communication skills, both written and verbal.
• Ability to engage effectively with customers and team members.
• Strong conflict resolution skills.
• Results-driven mindset, with a focus on achieving targets and improving team performance.
• Adaptability to changing environments and the ability to quickly adjust strategies when needed.
• Ability to make a positive impact on the team and business, driving success through proactive leadership.

Culture & Benefits

• Flexible working model to support work-life balance.
• Early Friday finish to kickstart the weekend.
• Annual salary reviews to recognise and reward performance.
• Celebration of birthdays and milestones to foster a positive workplace atmosphere.
• A culture that values employee input and encourages collaboration.
• Plenty of opportunities for professional growth and career development.
• Free on-site parking and close to public transport links.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013178794BS

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