Warehouse Manager

Location: Baringa, Qld
Employment Type: Full-time

About Us

We are a rapidly growing small business operating out of a brand new 1,500m² facility in a new estate. We specialise in high quality 4X4 accessories.

We prioritise premium levels of Customer Service, Delivery, Quality and Safety.

We are looking for a Warehouse Manager who’s key role is to provide smooth day-to-day operations of our warehouse. This role includes; stock control, order fulfilment, receiving and dispatch management, forklift operation, and maintaining workplace safety standards.

Key Responsibilities

Stock Control & Inventory Management

• Receive and check all incoming stock against purchase orders, ensuring accurate quantities and product condition before acceptance.
• Palletise, wrap, and label all incoming stock to maintain warehouse organization and easy retrieval.
• Monitor stock levels perform stocktakes and cycle counts, manage damaged and/or quarantined inventory.
• Maintain accurate inventory records in the warehouse management system (WMS) report discrepancies to the inventory manager.
• Identify and resolve stock variances, investigating missing or misplaced items.
• Work closely with suppliers and freight/courier vendors to track shipments and resolve any supply chain enquiries.

Dispatch & Customer Service

• Oversee the packing and dispatching of orders efficiently and accurately, ensuring all items are correctly picked, packed, and prepared for transport.
• Coordinate courier pickups and liaise with delivery services to track shipments and resolve any delays or issues.
• Manage Click & Collect orders, ensuring orders are prepared and available for collection at the designated time.
• Provide friendly and efficient customer service, assisting with inquiries about stock availability, order status, and returns.
• Ensure correct labelling and documentation is included with every shipment for accurate delivery and tracking.
• Process returns and exchanges as required, ensuring damaged or faulty goods are handled appropriately.

Forklift & Equipment Management

• Operate and manage warehouse forklifts, ensuring they are compliant safely operated at all times.
• Ensure forklifts and other warehouse equipment undergo regular servicing and preventive maintenance to avoid breakdowns.
• Train and supervise other staff on safe forklift operation if required and ensure compliance with WHS regulations.
• Keep accurate service logs for all equipment and liaise with service providers when necessary.

Safety & Compliance

• Ensure all warehouse operations comply with Workplace Health & Safety (WHS) regulations, creating a safe and efficient working environment.
• Conduct routine safety inspections/audits to identify and address potential hazards, ensuring compliance with legislation and company safety policies.
• Ensure correct use of Personal Protective Equipment (PPE) for all staff and visitors entering the warehouse.
• Maintain an organized and clean warehouse environment, reducing the risk of workplace accidents.
• Train and support staff in safety procedures, manual handling techniques, and emergency response plans.
• Keep updated with changes in WHS legislation and implement necessary changes to keep the warehouse compliant.
• Manage fire safety procedures, ensuring fire exits, extinguishers, and emergency protocols are in place.

What We’re Looking For

• Experience in warehouse, logistics, or stock management (+3 years min).
• Forklift Licence (LF/LO) and experience operating forklifts safely in a warehouse environment.
• Strong attention to detail to maintain accurate stock levels. Ability to work independently and as part of a small team, managing multiple tasks efficiently.
• Good communication skills to liaise with suppliers, couriers, and customers in a professional manner.
• Experience using Warehouse Management Systems (WMS) or inventory tracking software (preferred but not essential).
• Physically fit and able to lift and move stock, as required in a warehouse environment.
• Strong problem-solving skills to address issues with stock discrepancies, equipment failures, or dispatch delays.
• Understanding of WHS regulations and warehouse safety protocols to maintain a safe work environment at all times.