Customer Service Specialist – Superannuation
About the Company
Our client is a leading Australian superannuation fund focused on providing excellent financial services and support to its members. As a member-owned organisation, they prioritise customer satisfaction, offering expert guidance and market-leading products.

About the Role
We are seeking a Customer Service Specialist to join the Member Services Team and provide exceptional service to new and existing members. If you have a passion for customer service, a background in financial services, and preferably RG146 certification or experience in a superannuation call centre, we want to hear from you!
Start Date: ASAP
Work Arrangement: 4 days work from home, 1 day in the office.

Key Responsibilities:

• Be the first point of contact for phone and email enquiries from members.
• Deliver outstanding customer service with a strong member-first approach.
• Provide accurate information on superannuation policies, contributions, withdrawals, and retirement options.
• Achieve and exceed key performance indicators (KPIs).
• Ensure compliance with financial services regulations and company guidelines.
• Maintain accurate records of customer interactions and policy details.
• Participate in training and professional development activities.
• Investigate and resolve member concerns in a timely and professional manner.
• Contribute to a positive team culture and collaborate with colleagues to improve processes.

Skills & Experience:

• 3–5 years of experience in a customer service/call centre role within financial services.
• RG146 certification or experience in a superannuation call centre preferred.
• Strong understanding of superannuation products and industry regulations.
• Excellent communication skills with the ability to engage and educate members.
• High attention to detail and accuracy in data entry and documentation.
• Advanced proficiency in Microsoft Excel and Word.
• Ability to work in a fast-paced environment and meet performance targets.
• Passion for delivering exceptional customer service and problem-solving.
• Team player with a proactive and positive attitude.

Benefits:

• Hybrid work model – 4 days WFH, 1 day in the office after training and certification.
• Professional development and career growth opportunities.
• Paid parental and partner leave.
• Additional well-being leave days each year.
• Employee insurance discounts.
• Novated lease options.
• Corporate discounts from major retailers.
• Well-being initiatives including mental health support and EAP (Employee Assistance Program).

Culture:
Our client fosters a supportive, collaborative, and high-performing work environment. The close-knit team values continuous improvement, mutual respect, and celebrating each other's successes. There is a strong emphasis on flexibility, learning, and career development.
This is a fantastic opportunity to join a growing organisation that truly values its employees and members.

How to Apply:
If you are looking for a rewarding career in financial services and want to be part of a trusted superannuation provider, click Apply Now. Successful candidates will be contacted for further discussion.