About the Job

As a Customer Service Representative, you'll be the first point of contact for our valued customers, providing top-notch service and support. You'll play a crucial role in maintaining customer satisfaction, processing orders, and identifying sales opportunities.

About the Company

Our client is an Australian-owned, family business with a 20+ year track record in the safety equipment industry. They offer a comprehensive range of high-quality products through their Preferred Distributor Network, catering to construction, mining, and industrial markets.

Key Responsibilities

• Handle incoming customer service and sales calls professionally
• Accurately process sales orders and provide product information
• Proactively up-sell and cross-sell on all orders
• Support Business Development Managers with sales-related tasks
• Conduct telemarketing and prospecting activities to new groups and potential distributors
• Participate in proactive telesales to new prospects and remote customers
• Attend weekly sales meetings and provide detailed, accurate reports
• Work independently to meet deadlines and achieve performance targets

About You

• Proven track record of solid sales performance
• Strong commercial acumen and a performance-driven mindset
• Excellent relationship-building skills with decision-makers
• Outstanding influencing and customer service abilities
• Adaptability to diverse environments and ability to manage multiple priorities
• Problem-solving and analytical skills to interpret sales data and market trends
• Exceptional oral and written communication skills
• Proficiency in Microsoft Office Suite
• Enthusiasm for a fast-paced, hard-working environment
• Demonstrated humility, a willingness to learn and admit mistakes, and an openness to feedback.
• A strong sense of hunger/drive, a proactive approach to achieving goals, and a commitment to continuous improvement.
• Exceptional people smarts, the ability to understand and navigate social dynamics, and build effective relationships with colleagues and clients.

Why You Need To Apply

• A young, dynamic, and innovative culture.
• Collaborative working environment where teamwork is valued.
• Work for a culturally strong organisation – Australian-owned family business.
• State-of-the-art office with a swoon-worthy coffee machine.
• Recognition and appreciation with monthly team celebrations.
• Competitive salary and company-based performance bonuses.

If you thrive in a dynamic setting, have a passion for sales, and are committed to delivering exceptional customer service, we want to hear from you. Join our team and help drive our business forward in this exciting role.