Are you looking for flexible hours and a company that truly values family time?

Do you want to be part of a talented team that works hard but knows how to have fun along the way?

Are you ready for a fresh challenge where you can learn, push boundaries, and grow both personally and professionally?

Do you enjoy solving complex plumbing issues and providing reliable, preventative, and reactive maintenance services? No boring jobs here—just varied and rewarding tasks!

What if you could work for a company that offers top pay and opportunities for career advancement?

At MCM Plumbing, we provide expert reactive and preventative maintenance plumbing services across Sydney. We handle everything from routine maintenance to urgent repairs, ensuring our clients’ plumbing systems run smoothly.

Our team works across a wide range of commercial and industrial settings, ensuring no two days are the same. We focus on delivering exceptional service and maintaining a safe work environment, always prioritizing getting you home safely to your family at the end of the day.

As our business continues to grow, we’re looking for a motivated and skilled Account Manager to join our team. If you’re passionate about delivering excellent service, solving complex plumbing challenges, and advancing your career, we’d love to hear from you!

Here’s why working with us will be the best career move you ever make:

• Your role comes with a strong remuneration package made up of predominantly a base salary of between $110k-140k, depending on experience.
• Were big on personal development so there will be plenty of room to not only grow personally but also to help the team follow your lead and fire on all cylinders
• You will be able to help style and grow the business to reach its full potential working directly with the managing director
• You will get to be part of an awesome team environment
• You’ll receive a vehicle allowance of $18k per year, laptop & company phone.
• If you’re relocating, we’ll help with any moving costs up to $1,000
• Beers, barbeques and lots of fun social events – you’ll need a sense of humour!

You role will include:

• Serve as the primary liaison between clients and internal teams, ensuring prompt and effective communication
• Build and maintain strong, long-lasting client relationships through regular check-ins, site visits, and proactive service delivery.
• Coordinate service requests, work orders, and job scheduling in collaboration with the job scheduling team.
• Ensure service delivery meets or exceeds client expectations, addressing any issues or escalations promptly.
• Develop a deep understanding of each client’s business needs, objectives, and pain points.
• Prepare and deliver client reports, including service performance, completed works, and any recommendations for improvement.
• Attend client meetings to review KPI & WHS matters.
• Assist in preparing and negotiating client contracts or service agreements.
• Conduct detailed backcosting analysis on all completed jobs, comparing estimated costs vs. actual costs (labour, materials, subcontractors, and other expenses).
• Identify discrepancies between quoted and actual costs, highlighting any budget overruns or unexpected expenses.
• Ensure all labour hours, materials, and subcontractor invoices are accurately entered into the job management system.
• Collaborate with the admin team to ensure all jobs have been charged and invoiced accordingly.
• Prepare and submit detailed quotations for client approval.
• Provide operational and technical support to onsite technicians.
• Carry out routine toolbox talks and inspections with onsite technicians.

What we need from you:

• Proven experience in account management within the plumbing facilities management industry.
• Extensive knowledge of plumbing services and maintenance requirements.
• Strong understanding of backcosting and job costing principles
• Excellent communication and stakeholder management skills.
• Experience using job management software such as Simpro, AroFlo or similar.

Personal Attributes & Qualifications

• High level of integrity, professionalism, and reliability.
• Strong customer-focused mindset with a commitment to exceeding client expectations.
• Excellent interpersonal and relationship-building skills.
• Proactive approach with the ability to anticipate client needs.
• Exceptional attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Calm and composed under pressure with strong problem-solving abilities.
• Adaptability and resilience in a fast-paced environment.
• Willingness to take ownership and accountability for outcomes.
• Trade qualification in plumbing (essential)
• Certificate IV or Diploma in Project Management (desirable but not essential).
• Industry certifications such as White Card, Working at Heights, Confined Spaces (advantageous)
• Valid Driver’s License.
• Demonstrated experience with job management software.
• First Aid Certification (preferred).

Career Development & Future Possibilities

• Opportunity to progress into Senior Account Manager or Operations Manager roles.
• Ongoing training and development programs in leadership, technical skills, and business management.
• Support in obtaining industry certifications and further qualifications.
• Potential to lead new service contracts and client portfolios as the business grows.
• Regular performance reviews and career planning sessions to map out long-term career objectives.
• Involvement in business development initiatives to contribute to company growth.

If you didn’t tick all the boxes, then don’t stress… this could be your first account manager job!

Having the right stuff is a top priority for us.

If you think you’ve got what it takes then apply now via email with a copy of your CV and brief covering letter (with a photo of yourself) telling us why you are the right person for the job. Please include a photo and email it through to [email protected]

Applications will close 29th of March