So, who are Microlise Group Plc? We are a leading transport technology business, with over 88% of UK food retailers and 56% of the UK’s large transport fleets, with household names that we are proud to call our customers, such as; Woolworths, Coles, Metcash, Foodstuffs, Gilmours, MAN and JCB! We are now rapidly expanding in Australia and New Zealand, with a number of the largest food retailers already customers.

We are looking for a Field Engineering Scheduler to join our team within the telematics industry! Our International Scheduling Team is a core post in our company, who are responsible for organising all Hardware Service Field related functions appropriately. You will be accountable for scheduling our engineers to support our customers in the Hardware Services Team. Enhancing the quality of services that are being provided to the customers, through precise research to understand the needs of the customers, will also be key in your role.

Do you have exceptional time management and organisation skills? Do you have good problem-solving abilities and a flexible attitude towards challenges? If this sounds like you, then get your application in now!

What you will be doing:

• Coordinate and schedule engineers to ensure timely and efficient support for our customers to meet service demands
• Deliver consistently on service levels via the effective management of forecasting, planning, scheduling and intraday management
• Provide effective contingency plans for unexpected increases and decreases in business volumes, managing budgets efficiently whilst maintaining service levels
• Consistently review operational performance, making recommendations to improve effectiveness and highlighting best practice
• Contribute and, at times, lead on business initiatives in support of the Head of Hardware Services
• Ensure that the scheduling function is identifying new methods, strategies and opportunities of forecasting, planning and scheduling
• Provide analytics on trends and use data to identify drivers while continuing to evolve Hardware Services reporting structure
• Serve as a subject matter expert and Scheduling Team liaison for specific programs and coordinate with operational teams to ensure consistent business / operational goals
• Analyse historical call trends by source, handle time, and root cause to identify operational opportunities and pro-actively communicate this information to leadership while implementing appropriate action plans
• Ensure the accurate compilation and distribution of information and reports to identified stakeholders in a contextual and actionable format
• Performance Reports for both internal and external stakeholders and distribute as required

What we are looking for:

• Experience of being part of a support team in a managed service environment
• Excellent time-management and organisation skills
• Able to follow up on and take responsibility for unresolved issues or escalations
• Experience of driving change initiatives in a service environment
• Experience and conversant in Service Level Agreements and Operational Schedules
• Able to multi-task and respond well in a fast-paced environment
• Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management
• Effective interpersonal and communication skills
• Experience improving and developing the knowledge & skills of others
• Excited by emerging technologies

Why Microlise?

Proudly UK-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to [email protected] in the first instance.