Join Our Team as a Customer Service Scheduler!

Australia's premier blackout screen provider, ScreenAway, is seeking a vibrant individual to join our team as a Customer Service Officer. This is a permanent, full-time role based onsite at our brand-new Tonsley facility. Training will be provided temporarily at our Regency Park office in the lead up to our Tonsley premises completion in May 2025.

About ScreenAway:

At ScreenAway we transform Aussie homes with our premium blackout blinds.

The Role:

As a Customer Service Scheduler, you'll be the voice of ScreenAway, engaging with customers to understand their needs and schedule an in-home Design & Measure appointment. No cold calling here – just warm, meaningful conversations. We're looking for someone with a natural flair for communication and a commitment to providing an exceptional customer experience.

Key Responsibilities:

• Engage with customers to qualify leads and schedule appointments
• Provide unparalleled customer service with every interaction
• Maintain records in our database to ensure seamless follow-up
• Collaborate with our team to exceed performance targets and goals
• Coordinate appointments and nurture customer relationships to drive satisfaction and loyalty

What We're Looking For:

• A confident, upbeat personality that shines through on the phone
• Exceptional communication skills and a genuine passion for customer service
• Proactive, motivated, and always eager to go the extra mile
• General computer skills, outlook, excel & CRM systems.
• Experience in appointment coordination and customer relationship management is a plus.

Why Choose ScreenAway:

• Competitive salary with bonuses for your hard work
• Join a forward-thinking, fast-growing company at the forefront of the industry
• Comprehensive training and ongoing support to help you excel in your role
• Enjoy a vibrant team environment who care about what we do
• Free onsite parking
• Experience the best workplace culture you'll ever find – because we believe in working hard and having fun!

Ready to Join Us? If you're ready to embark on an exciting journey with ScreenAway and make a real difference in people's lives, we want to hear from you! To apply, please submit your application via seek with your resume and a cover letter outlining why you'd be a perfect fit for this role.

Take the first step towards an exciting new career – apply today and become a part of the ScreenAway family!