Title: Billing and Collections Supervisor
Rate: $74 per hour + super
Start Date: ASAP
Duration: 6 month contract
WFH: Yes
Location: Sydney,

One of Sydney's top 5 Universities are looking for a Billing and Collections Supervisor to join their team on a 6 Month contract, with possibility for an extension.

Are you an experienced finance professional with a strong background in billing and collections? We are seeking a Billing and Collection Supervisor to lead a dynamic team in managing end-to-end billing and accounts receivable processes.

About the Role

As a Billing and Collection Supervisor, you will oversee the accuracy of billing operations, ensure timely processing of payments, implement best practices in debt management, and provide strategic direction in accounts receivable functions. You will also be responsible for monitoring invoice creation, reporting on trade debtors, resolving complex disputes, and ensuring compliance with financial policies and procedures.

Key Responsibilities

1. Oversee Billing and Collection Operations

• Manage the end-to-end billing and collections process, ensuring all transactions are accurate, timely, and compliant with financial policies.
• Supervise the creation, amendment, and closure of customer accounts, including credit checks and approvals.
• Allocate workload efficiently within the team to meet service level agreements (SLAs) and ensure timely invoice processing.
• Monitor debt recovery efforts, liaising with external collection agencies when necessary.

2. Customer Service & Client Relationship Management

• Act as the main point of contact for internal and external clients regarding billing and collection matters.
• Provide high-level customer service by resolving complex disputes, negotiating payment arrangements, and ensuring timely payments.

3. Reporting & Financial Analysis

• Prepare and analyse monthly trade debtor reports, providing insights and recommendations to senior management.
• Develop reports on Days Sales Outstanding (DSO) and Collection Effectiveness Index (CEI) to monitor team performance and drive improvements.
• Maintain and reconcile accounts receivable ledgers, ensuring all transactions are accurately recorded.
• Provide input into financial forecasts and risk assessments, identifying areas for cost savings and efficiency improvements.

4. Debt Management & Compliance

• Implement best practices for debt management, ensuring compliance with financial regulations and company policies.
• Conduct risk assessments on external clients to mitigate potential bad debts.
• Prepare and submit reports on delinquent accounts, recommending bad debt write-offs where necessary.

5. Process Improvement & System Management

• Continuously review and enhance billing and collection processes to improve efficiency.
• Ensure all online/web content related to billing and collection policies is accurate and up to date.

6. Team Leadership & Mentorship

• Lead, mentor, and support the billing and collections team, ensuring high performance and professional development.
• Provide training and guidance on financial policies, best practices, and new system processes.
• Encourage a culture of accountability and excellence, setting clear performance targets and expectations.

To be successful in this role, you will bring:

✔️ A Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).
✔️ Strong leadership experience in accounts receivable and debt collection.
✔️ Advanced Excel skills for financial reporting and analysis.
✔️ Excellent problem-solving, negotiation, and stakeholder management skills.
✔️ Knowledge of debt collection procedures, financial policies, and risk analysis principles.
✔️ Experience working in a shared services or public sector environment (preferred).