Company Overview
Our client is a well-established and respected company in the Australian food and dairy industry. With a strong focus on quality and innovation, they are committed to delivering exceptional products and services to their customers. The company is known for its positive work culture and opportunities for professional development.

The Role

This is initially a 3 month temporary contract with strong potential to extend or even go perm! As a Collections Officer, you will be responsible for managing your own high-value ledger and providing backup support to the wider Collections team. Your attention to detail and proficiency in credit control will be crucial to the team's success. You will liaise with internal and external stakeholders to resolve payment and claims issues, ensuring the company's credit policy is adhered to.

Key responsibilities:

• Managed inbound billing and collection inquiries via the phone
• Reconcile of customer accounts and ensure aged debt is identified and investigated in a timely manner
• Complete monthly aged ledger reviews and provide comments for management
• Ensure banking is done promptly and claims/rebates are raised correctly
• Liaise with the claims team to ensure claims are entered and approved/rejected
• Provide excellent customer service by responding to and resolving customer queries in a timely manner

Skills and Experience

• Proven experience in collections, credit control, or accounts receivable
• Strong communication and negotiation skills to liaise with internal and external stakeholders
• Proficient in using Excel and preferably SAP
• Excellent attention to detail and problem-solving skills
• Ability to work in a high-volume, fast-paced environment and prioritize tasks effectively

For More Information:
For a confidential discussion about this role or to explore your next career move, please contact Sinead Flanagan at [email protected] or call 03 9993 0809.