THE ORGANISATION

Pacific Optics Pty Ltd is a proudly Australian owned company that has been providing general merchandising category solutions to over 6000 Australian retailers since 1994. They are a vertically integrated operation from the design of proprietary brands through to manufacturing, importing, distributing and marketing.

POSITION PURPOSE

The Accounts Receivable (AR) Officer will work in tandem with 1 other AR Officer, together responsible for maintaining a complete and accurate record of all debtors, reconciliations, high volume receipting and collecting outstanding debt.

ACCOUNTABILITIES

• Ensure accurate and timely invoice processing, reconciliations and receipting of remittances;
• Manage high volume deposits (mainly EFT) and correctly allocate on a daily basis;
• Act as the point of contact/resolution and respond promptly to all internal and external customer enquiries sales processing and account settlement;
• Follow up on unpaid invoices both via email and phone calls to ensure debts remain within agreed trade terms;
• Undertake daily outbound collection calls and update debtors ledger accordingly;
• Manage all allocated accounts in accordance with company credit terms and policies including customer orders on hold and release approvals;
• Prepare accurate monthly debtors report for management;
• Undertake credit checks for any new accounts;
• Assist to identify and implement strategies for challenging customer issues such as closed accounts, disputed claims and other as they arise, and
• Provide helpful, highly responsive, efficient customer service whilst meeting targets for both collections and Debtors days.

QUALIFICATIONS/LICENSES, KNOWLEDGE & EXPERIENCE

• 2+ years’ experience as a Collections/Accounts Receivable Officer working with a large customer base and high volume environment
• Strong ability to manage aged debtors
• Demonstrated ability to resolve issues satisfactorily and deal with challenging customers
• Excellent Negotiation and communication skills
• Intermediate Excel skills – data manipulation / pivot tables
• Strong Interpersonal skills and the ability to build solid working relationships
• Excellent telephone manner
• MYOB Advanced experience an desirable but not essential