Level 1 Systems Engineer
workplace engagement people
Posted 25 days ago
we.people has partnered with a rapidly growing MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving long-term success for their clients. With a collaborative and forward-thinking culture, they don’t just offer jobs—they offer careers with endless opportunities to grow, learn, and lead. If you thrive in a dynamic environment where innovation, teamwork, and career progression are a priority, this is the perfect opportunity for you.
What You’ll Be Doing As a Level 1 IT Support Desk Analyst, you will:
- Be the first point of contact for clients, ensuring their IT issues are resolved efficiently and professionally.
- Work closely with the Service Desk Team Leader to manage and distribute tickets effectively.
- Troubleshoot and provide first-line support for a variety of IT issues, including networking, cloud services, Microsoft 365, and system performance.
- Aim for first-call resolution, ensuring clients receive outstanding service with minimal downtime.
- Maintain accurate documentation and ticketing records to enhance knowledge sharing and efficiency.
- Collaborate with senior engineers to learn new technologies and contribute to the team's technical growth.
- Participate in on-call rotations and after-hours support when required.
- Help shape the company’s service excellence by contributing ideas and best practices.
What You’ll Master
- Expertise in Microsoft Modern Work solutions, including M365 and Windows 10/11 Enterprise.
- Advanced troubleshooting techniques for networking, system performance, and cloud-based solutions.
- Strong communication and documentation skills to ensure smooth service delivery.
- Relationship-building with clients, suppliers, and internal teams.
- Staying ahead of technology trends through continuous learning and development.
Requirements
What We’re Looking For Essential:
- At least 1 year of experience in an IT help desk or service desk role.
- Certifications in Microsoft M365, Windows 10/11, or Teams (or a willingness to obtain them).
- A solid understanding of Microsoft Modern Work solutions.
- Experience with tools like ConnectWise, N-Central, Unifi AP and switches, and FortiGate firewalls.
- Strong problem-solving ability with a customer-first mindset.
Desirable:
- Previous experience working in a Managed Service Provider (MSP) environment.
- A Bachelor’s degree or equivalent in IT, Computer Science, or a related field.
Technical Skills:
- Strong knowledge of MSP technology stacks.
- Hands-on experience troubleshooting networking, backups, cloud solutions, M365, and Azure.
- Understanding of security best practices and IT infrastructure management.
Benefits
What They Stand For This company is built around empowering their people and their clients. They believe in:
- Service Excellence – Providing technology solutions that truly make a difference.
- Continuous Growth – Investing in people’s development through training, mentorship, and career pathways.
- Collaboration & Teamwork – Creating a workplace where knowledge-sharing and teamwork drive innovation.
- Forward Thinking – Staying ahead of the curve and adapting to new technologies and methodologies.
- Accountability & Integrity – Always doing what’s right, ensuring transparency, and delivering value.
Why Join Them?
- A company that invests in YOU – Training, certifications, and mentorship programs to accelerate your career.
- Competitive salary and benefits – Be rewarded for your hard work and dedication.
- Work-life balance – Hybrid working options with a supportive, flexible culture.
- Career progression – Clear pathways to move into more senior roles or specialize in your chosen field.
- A fun, inclusive, and high-performing team – Be part of a company that values its people as much as its clients.
If you’re passionate about IT support, love solving problems, and want to be part of a high-growth, people-focused MSP, apply now and take the next step in your career!
About workplace engagement people
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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