we.people has partnered with a rapidly growing MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving long-term success for their clients. With a collaborative and forward-thinking culture, they don’t just offer jobs—they offer careers with endless opportunities to grow, learn, and lead. If you thrive in a dynamic environment where innovation, teamwork, and career progression are a priority, this is the perfect opportunity for you.

What You’ll Be Doing As a Level 1 IT Support Desk Analyst, you will:

• Be the first point of contact for clients, ensuring their IT issues are resolved efficiently and professionally.
  
• Work closely with the Service Desk Team Leader to manage and distribute tickets effectively.
  
• Troubleshoot and provide first-line support for a variety of IT issues, including networking, cloud services, Microsoft 365, and system performance.
  
• Aim for first-call resolution, ensuring clients receive outstanding service with minimal downtime.
  
• Maintain accurate documentation and ticketing records to enhance knowledge sharing and efficiency.
  
• Collaborate with senior engineers to learn new technologies and contribute to the team's technical growth.
  
• Participate in on-call rotations and after-hours support when required.
  
• Help shape the company’s service excellence by contributing ideas and best practices.
  

What You’ll Master

• Expertise in Microsoft Modern Work solutions, including M365 and Windows 10/11 Enterprise.
  
• Advanced troubleshooting techniques for networking, system performance, and cloud-based solutions.
  
• Strong communication and documentation skills to ensure smooth service delivery.
  
• Relationship-building with clients, suppliers, and internal teams.
  
• Staying ahead of technology trends through continuous learning and development.
  

Requirements

What We’re Looking For Essential:

• At least 1 year of experience in an IT help desk or service desk role.
  
• Certifications in Microsoft M365, Windows 10/11, or Teams (or a willingness to obtain them).
  
• A solid understanding of Microsoft Modern Work solutions.
  
• Experience with tools like ConnectWise, N-Central, Unifi AP and switches, and FortiGate firewalls.
  
• Strong problem-solving ability with a customer-first mindset.
  

Desirable:

• Previous experience working in a Managed Service Provider (MSP) environment.
  
• A Bachelor’s degree or equivalent in IT, Computer Science, or a related field.
  

Technical Skills:

• Strong knowledge of MSP technology stacks.
  
• Hands-on experience troubleshooting networking, backups, cloud solutions, M365, and Azure.
  
• Understanding of security best practices and IT infrastructure management.
  

Benefits

What They Stand For This company is built around empowering their people and their clients. They believe in:

• Service Excellence – Providing technology solutions that truly make a difference.
  
• Continuous Growth – Investing in people’s development through training, mentorship, and career pathways.
  
• Collaboration & Teamwork – Creating a workplace where knowledge-sharing and teamwork drive innovation.
  
• Forward Thinking – Staying ahead of the curve and adapting to new technologies and methodologies.
  
• Accountability & Integrity – Always doing what’s right, ensuring transparency, and delivering value.
  

Why Join Them?

• A company that invests in YOU – Training, certifications, and mentorship programs to accelerate your career.
  
• Competitive salary and benefits – Be rewarded for your hard work and dedication.
  
• Work-life balance – Hybrid working options with a supportive, flexible culture.
  
• Career progression – Clear pathways to move into more senior roles or specialize in your chosen field.
  
• A fun, inclusive, and high-performing team – Be part of a company that values its people as much as its clients.
  

If you’re passionate about IT support, love solving problems, and want to be part of a high-growth, people-focused MSP, apply now and take the next step in your career!