Do you love customer service but want more regular office hours? Are you looking for an opportunity to get into an exciting career in a growing industry? This could be the role for you. We are looking for a customer service professional with excellent written and verbal communication skills to join our team. As an Owners Corporation Assistant, you would be an integral part of our small team gaining exposure to all aspects of Owners Corporation Management. This is full time Monday to Friday role. Part time applicates will also be considered with a view to moving to full time in the future.

MBCM Brunswick
Our locally owned business is built on a solid work ethic and attention to detail. We believe in putting the customer at the centre of everything we do and the ongoing development of our team members.

Key Responsibilities

• Respond to general enquiries from stakeholders including owners, contractors, insurers and agents
• Conduct various tasks to meet client needs and expectations
• Coordinate maintenance and repairs of properties and facilities
• Investigate and arrange for the collection of outstanding contributions
• Assist with planning and organising Owners Corporation meetings including follow up paperwork and activities
• Collect and process property information and reports
• Complete strata management documentation
• Answer phone calls, attend to email enquiries, deal with face to face enquiries
• General administration and office duties (eg: filing, scanning, mailings etc)
• Other duties as directed by the Owners Corporation Manager

Skills and Experience

• Strong customer service focus
• Exceptional written and verbal communication skills
• Intermediate/advanced experience with Microsoft Word & Excel and CRM systems
• Attention to detail
• Problem solving skills
• Highly motivated team player
• Positive attitude and willingness to learn
• Proactive, reliable, and able to work both independently and as part of a team.
• 12 months experience in a client service role with a preference for property or hospitality experience
• Ongoing training and support provided

Why Join Us

Inclusive Culture: Join a team that values diversity, collaboration, and mutual respect.

Professional Growth: Opportunities for career development and advancement within a supportive work environment.

How to Apply:

All applications should have a genuine interest in the real estate industry, in particular, Owners Corporation Management. A driver’s license and your own vehicle is required and a police check may be required. All applicants must have full rights to work in Australia.

All applications must contain the following:

• Cover Letter
• Resumé (CV) and
• Briefly outline why you are interested, as well as your weekly availability