The Challenge

Owners Corporation management isn’t for the faint-hearted. It’s a high-stakes juggling act where you’re constantly switching between putting out fires, managing demanding clients, and keeping up with an endless stream of emails. One minute, you’re resolving a dispute between feuding neighbours, the next, you’re chasing overdue fees or explaining complex legal regulations to an agitated committee. There’s no hiding from pressure—deadlines are tight, problems come at you fast, and after-hours meetings are just part of the deal.

But here’s the upside: the industry is growing fast and is currently understaffed. As more developments go up, the need for skilled Owners Corporation Managers only increases, meaning job security and long-term career opportunities. If you thrive in chaos, love a challenge, and want a career that keeps you on your toes, this could be the ride you’re looking for.

The Role

This role is perfect for someone who thrives in a high-pressure environment, enjoys problem-solving, and is eager to build a long-term career in the strata industry. This role serves as a stepping stone to becoming an Owners Corporation Manager, with a structured pathway to promotion in as little as 6-18 months.

Your primary focus will be to support the Owners Corporation Managers by handling low level management tasks, allocating emails, assisting with OC tasks, and preparing documents. The role requires strong multitasking skills, attention to detail, and the ability to work effectively under pressure.

During the initial onboarding period (approximately 4-8 weeks), you’ll gain a deep understanding of our operations, setting you up for success in this challenging yet rewarding role. After onboarding, you’ll have the flexibility to work under our “Work Where It Works” policy, giving you the option to choose your work location.

Key Responsibilities

• Provide support to the Owners Corporation management team.
• Manage and allocate email correspondence.
• Assist with document preparation and administrative tasks.
• Providing overflow support to Client Services (reception) by assisting with customer inquiries and administrative tasks as needed.
• Attend after-hours meetings as required.
• Contribute to the overall efficiency of the team.

Skills & Experience

• Strong communication and interpersonal skills.
• Exceptional attention to detail and organisation.
• Ability to multitask and work under pressure.
• Flexibility to attend after-hours meetings.
• Previous experience in customer service, administration, real estate, or strata (preferred but not required).
• A commitment to building a long-term career in the industry.

Benefits

• Ongoing training and professional development to help you grow in your role and advance your career.
• A clear pathway for career growth, with opportunities to advance to an Owners Corporation Manager role within 6 - 18 months.
• We value work-life balance and offer a supportive environment to help you manage your workload effectively
• Work flexibility under our “Work Where It Works” policy (after the onboarding period).
• Be part of a supportive and collaborative team environment that values collaboration and regular team events.

About Us

Keystone Strata isn’t your average Owners Corporation management company. We’re a fast-growing, high-energy team that thrives in the chaos of strata. Every day, we tackle the challenges of managing low-rise, high-rise/high-density and industrial/commercial properties, ensuring our clients get top-tier service.

We don’t just handle problems—we anticipate them, solve them, and keep things moving.

We believe in working smart, supporting each other, and keeping up with an industry that never stops evolving. Our team is built on resilience, adaptability, and the ability to think on our feet. If you’re looking for a workplace where no two days are the same, where hard work is recognised, and where your skills will constantly be put to the test, you’re in the right place.

Commitment to Growth

We’re seeking individuals who are ready to fully commit to a challenging yet rewarding career with us. If you value dedication and are eager to grow, we want you on our team.

How to Apply

Initial Application – Submit your resume, cover letter, and minimum two references through Seek answering the screening questions to help us understand you.

Personality Assessment – Before finalising the shortlist, candidates will complete a personality test to ensure alignment with the demands of the role.

Phone Interview – Shortlisted candidates will be invited for a brief phone interview to assess communication skills and enthusiasm.

Interviews – Selected candidates will attend an in-depth interview to discuss their experience, problem-solving abilities, and industry knowledge. There may be a follow-up interview.

Success – Successful candidates will move forward to the onboarding phase, where a start date will be set, and they will be introduced to the team, provided with essential training, and guided through their first steps in the role.

Considerations

• Resumes submitted outside of SEEK will not be considered.
• Applications from recruiters will not be accepted.
• Applicants should be prepared for some after-hours meetings as part of the role.
• Candidates should only apply if they are genuinely interested in the role and can commence within four weeks of a successful application.