• Casual rotating roster with attractive penalty rates
• Culture that supports work-life balance
• Attractive salary packaging
• $32.80 per hour plus casual loading 25%

ABOUT US

Sunraysia Community Health Service (SCHS) is a dynamic organisation promoting health, wellbeing and independence in a social model of health. The organisation is a source of primary and preventive care for our community members who are at risk of poor health outcomes, and experience acute health disparities. SCHS understands the influence of the Social Determinants of Health upon health inequities experienced by community members and work with consumers and community members, to structure their care around the context in which they live and work.

ABOUT THE ROLE

Reporting to the Urgent Care Clinic Practice Manager, the Customer Service Officer will be responsible for supporting the nurses and GP’s operating within the UCC as well as creating a welcoming environment for patients, effectively managing UCC administrative inquiries and ensuring patient appointments are created and communicated in a timely manner.

The key functions of the position include:

• Make appointments for Clients as required and indicated by clinicians, including interpreter bookings as required.
• Receive and redirect calls in a punctual and professional manner. Record all messages for staff and visitors/clients/customers in an accurate and timely manner. Operation of voice mail and answering machines including answer general enquires within own scope of responsibility and sphere of knowledge, redirecting as appropriate.
• Accurately record client information in statistical database including updating client files as required. Accurately attend to statistical data entry. Maintain Client records and filing, including archiving.

APPLICANT REQUIREMENTS

• Certificate IV in administration or equivalent qualification OR Minimum of three (3) years’ work experience in a similar customer service role.
• Experience providing quality customer service, reception or administrative support for a large organisation.
• Demonstrated experience in computer and data entry using Client Management Systems or equivalent database products.
• An understanding of the issue of privacy and confidentiality.
• Demonstrated excellent presentation, interpersonal and communication skills.

For a confidential discussion, please contact Bianca Sellens, Acting UCC Practice Manager on (03) 5022 5444 or email [email protected]

To apply, please forward your covering letter, CV, responses to Key Selection Criteria and contact details of three professional referees addressed to Manager Human Resources, [email protected]

Applications must be received by 5pm Thursday 20 March 2025

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Compliance

PLEASE NOTE: SCHS is committed to the application of the Child Safe Standards. All positions are subject to thorough credentialing and safety screening prior to commencing employment. This includes reference checks and National Police Check for all SCHS employees. Any prospective employee who has resided and worked overseas in the past 10 years for a continuous period of 12 months or more will be required to undergo an International Criminal History Check. Where applicable, employees may also be required to hold a current Working With Children check issued in the state of Victoria and have a current NDIS Clearance (NDIS Worker Screening Check).

For more information on the NDIS Worker Screening Check, please click here.

Department of Health Guidelines for Immunisation of Health Care Workers require all staff to demonstrate immunity to specific preventable diseases. As part of the recruitment process, the preferred applicant is required to provide evidence of immunisation (and/or serology) to confirm they are protected from risk.