• Competitive Salary ($60,000 - $65,000 per year)
• Secure work with one of Australia's largest window and door manufacturers.
• Comprehensive on-the-job training.

About Us

Southern Star Windows & Doors is an Australian business specialising in the manufacture of high-quality timber and aluminium windows and doors.

The Southern Star Group includes:

• Southern Star Aluminium Windows & Doors
• Canterbury Timber Windows & Doors
• Southern Star Glass

We are one of the largest window and door manufacturers in Australia and are seeking motivated individuals to join our team and grow with us.

About the Role

We are looking for a Customer Service Representative – Fixings to join our Clayton South branch. In this role, you will provide outstanding customer service, focusing on fixings and hardware solutions for our products. From processing customer orders to supporting the delivery process, your role will be vital in ensuring seamless and exceptional customer experiences.

You will collaborate with multiple departments, including Sales, Transport, Production, and Service, to deliver top-tier customer service.

Your daily responsibilities will include:

• Providing exceptional customer service and support for fixings and hardware
• Handling phone and email enquiries professionally and efficiently
• Liaising with internal departments to meet customer needs
• Data entry and management of orders, quotes, and purchase requisitions for special items
• Coordinating confirmation calls to confirm delivery dates prior to dispatch
• Problem-solving and communicating customer variations to production teams
• Supporting internal sales account coordination

About You

To succeed in this role, you should be a team player who thrives in a fast-paced environment. We are looking for someone with:

• 3–5 years of experience in a similar role (preferred)
• Excellent communication skills (verbal and written)
• Strong attention to detail and organisational abilities
• Proficiency in data entry and computer systems
• A customer-focused mindset and a passion for delivering exceptional service
• The ability to work under pressure and meet deadlines
• Problem-solving skills and a proactive approach to tasks
• A positive, enthusiastic, and highly motivated attitude

Why Work With Us?

At Southern Star Windows, we offer:

• A secure, full-time permanent position (Monday to Friday)
• Competitive salary ($60,000–$65,000)
• Comprehensive on-the-job training
• The opportunity to work with one of Australia’s leading window and door manufacturers
• A supportive and collaborative team environment

How to Apply

If you are passionate about customer service and looking for a role where you can make a difference, we’d love to hear from you! Apply now to join our dynamic team.

For more information about Southern Star Windows & Doors, visit our website www.southernstarwindows.com.au