About the role

Careplus Cleaning Solutions is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Huntingdale, VIC. In this full-time role, you will be the face of our company, providing exceptional customer service and support to our valued clients. Your outstanding communication skills and ability to problem-solve will be key to ensuring our customers have a seamless, positive experience. Speaking Chinese is a strong advantage, as many of our cleaning staff have limited English proficiency, but we also welcome exceptional candidates with other strong qualifications.

What you'll be doing

• Handling inbound customer inquiries and requests via phone, email, and chat
• Providing accurate and timely responses to customer questions
• Troubleshooting issues and offering solutions to ensure customer satisfaction
• Coordinate Bookings & Schedules: Serve as the crucial link between our clients and cleaning staff, ensuring appointments run smoothly.
• Escalating complex issues to the appropriate team members for resolution
• Identifying opportunities to improve customer experience and processes
• Adhering to all company policies, procedures, and quality standards

What we're looking for

• Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers
• Strong Task Management: You can efficiently handle scheduling changes, follow-ups, and day-to-day tasks in a fast-paced environment.
• Proficient in using customer service software and Microsoft Office applications
• A positive and resilient attitude, with the ability to remain calm under pressure
• A commitment to providing exceptional customer service and a genuine desire to help others

What we offer

At Careplus Cleaning Solutions, we believe in investing in our employees and providing a supportive and rewarding work environment. In addition to a competitive salary, you will enjoy:

• Comprehensive training and ongoing development opportunities
• Flexible work arrangements, including the possibility of remote work
• Health and wellbeing initiatives, such as gym memberships and wellness programs
• A positive and inclusive company culture, where your contributions are valued
• Brand-New Modern Office: Enjoy working in our state-of-the-art, comfortable office space—newly opened in 2025.
• Career Growth: We believe in growing together. We’ll discuss annual salary increases with you to help meet your personal and professional goals.
• Fantastic Benefits: Enjoy free parking, complimentary coffee, and snacks to keep you energized throughout the day.

About us

Careplus Cleaning Solutions is a leading provider of high-quality cleaning services to residential and commercial clients throughout Victoria. With a focus on sustainability and customer satisfaction, we are committed to delivering exceptional results and building long-lasting relationships with our clients. As a growing company, we offer exciting opportunities for career development and advancement.

If you’re excited to join a company that values innovation, teamwork, and personal growth, we want to hear from you!

Send your resume and a brief introduction highlighting your relevant experience and why you’d be a great fit to: [email protected]

Come make a difference at careplus cleaning solutions—where we’re committed to delivering top-notch service to our clients and helping our employees thrive!