Location: North Adelaide, South Australia
Position: Medical Secretary (onsite)
Commencement: 15 April 2025
Hours: 3-4 days a week (0830am to 1630pm weekdays)
Software: Xestro

We are offering an exciting opportunity for an enthusiastic and experienced Medical Secretary to join our single-surgeon practice based in North Adelaide. Successful applicant will be rewarded with a supportive and dynamic work environment, in addition to a competitive remuneration package. Further training can be provided as required.

Key Responsibilities

• Welcoming patients to the practice, ensuring a positive patient experience
• Attending to phone calls and email correspondence promptly and courteously
• Addressing patient enquiries and concerns with compassion and professionalism
• Delivering exceptional customer service at all times
• Scheduling patient appointments and surgical booking lists efficiently
• Electronic filing of medical records and results
• Liaising with private hospitals, anaesthetists, and surgical assistants
• Processing payments using eftpos, settlement and cash handling
• Follow up on patient pre-surgical payments
• Maintaining accurate records of all financial transactions and patient accounts
• Maintaining privacy and confidentiality of medical files and office records at all times
• Perform ad-hoc administrative duties for the doctor as required

Desired Attributes

• Prior experience and understanding in theatre bookings, surgical quoting and billing
• Courteous and professional demeanour with compassionate approach to patient care
• Strong work ethic, punctuality, reliable and trustworthy
• Ability to multitask and to learn quickly, ability to perform well in a busy environment
• Pride yourself on attention to details
• Ability to work within a team environment and independently
• Strong communication skills and excellent organisational skills
• Pleasant and professional – in person, over the phone and written
• Dynamic and empathetic personality, friendly and approachable
• Experience in medical records software is desired but not essential
• Familiarity with Medicare benefits scheme and health fund billing
• Proficiency in Microsoft Office and general computer literacy

If you are passionate about patient care and administrative excellence, please send your cover letter and CV with two professional referees to [email protected] before 31 March 2025.