We are looking for a friendly, organised, and dedicated Customer Service & Admin Assistant to join our team on a part-time basis. In this role, you’ll play a key part in delivering outstanding customer service to our clients, while also helping with a variety of administrative tasks to keep the team running smoothly. The perfect candidate will be approachable, detail-oriented, and enjoy tackling different office duties with efficiency and enthusiasm.

About Us:
We are a professional building compliance and safety supply company who have built a strong reputation within the industry. We operate our business online and have cultivated a loyal customer base within the built environment including property developers, architects, consultants, builders, designers and maintenance companies. We're dedicated to delivering the best shopping experience for our customers, and we're looking for an enthusiastic team member to help us achieve this goal.

Your responsibilities will include:

Customer Service Representative:

• Respond to customer inquiries via phone and email, providing friendly and professional assistance.
• Address customer needs efficiently, ensuring a positive and seamless experience.

Online Support:

• Offer comprehensive product and service information to customers, ensuring they have all the details needed to make informed decisions.
• Accurately pick, pack, and prepare orders for shipment, ensuring precision in fulfilling order details.
• Provide timely support for order tracking, returns, and exchanges, ensuring a smooth resolution process.

Administrative Support:

• Provide essential administrative assistance to the team, ensuring smooth operations and efficient workflows.
• Assist with stock management, including receiving, unpacking, and shelving new inventory to maintain organised and accessible storage.

About You:

• Proven track record of success in a similar role, with at least 2 years of relevant experience.
• Self-motivated and capable of working independently while also thriving as a collaborative team member.
• Exceptional written and verbal communication skills, with a strong ability to manage time and prioritize tasks effectively.
• High attention to detail, ensuring accuracy in all tasks and interactions.

What We Can Offer You:

• Competitive salary, reflective of your skills and experience.
• A supportive and reliable culture that values collaboration and mutual success.
• On-site car parking for your convenience.
• Convenient location with close proximity to Kingsgrove Station.

We’d love to hear from you if this role aligns with what you’re looking for!

Please include a cover letter with 150-200 words on why you are interested in this role and tell us 3 words that describe you.

Only successful candidates will be contacted.