About the role

Aquila Super is seeking a highly organised and client-focused Senior Administrator / Client Relationship Manager to join our dynamic team in Canberra, ACT. This full-time role will be responsible for providing exceptional administrative and client relationship support to our growing business.

What you'll be doing

• Establish and maintain positive relationships with our clients by understanding their needs and challenges.
• Act as a liaison between clients and internal teams to ensure client requirements are met.
• Assist with planning workloads, monitoring daily workflows and provide support to the team to meet deadlines and client expectations
• Managing shared admin inbox, delegating tasks to the admin team and responding to client requests.
• Map and track job progress from beginning to end, ensuring high quality control of the final documents provided to the clients.
• Address and resolve client issues in a timely and effective manner.

What we're looking for

• Minimum 5 years' experience in a similar senior administrative or client-facing role
• Accounting firm or financial services desirable (but not required)
• Excellent organisational and time management skills with the ability to prioritise effectively
• Strong customer service orientation and the ability to build positive relationships with clients
• Tech savvy, proficient in the use of Microsoft Office suite (Word, Excel, PowerPoint)
• Exceptional written and verbal communication skills
• Attention to detail and a problem-solving mindset
• Experience working in the financial services industry is highly desirable

What we offer

At Aquila Super, we are committed to creating a positive and supportive work environment for our employees. We offer a range of competitive benefits, including:

- Occasional flexible work arrangements
- Professional development opportunities
- Attractive remuneration

About us

Aquila Super is a leading provider of self-managed superannuation fund services in Australia. With over 20 years of experience, we are dedicated to helping our clients achieve their financial goals and secure their future. Our company culture is built on a foundation of integrity, innovation, and a commitment to exceptional client service.

If you are an experienced administrator with a passion for client service, we encourage you to apply for this exciting opportunity. This position is available as soon as possible. Click the 'Apply Now' button to submit your application.