Resource Coordinator

• Full-time permanent position
• Excellent salary packaging options of up to $18,599
• Hourly rate of $38.03 plus super
• Work from home 3 days per week, Office for 2

The opportunity

We have an opportunity for Resource Coordinator to join our Resource Team on a permanent full time basis. This role works from Monday to Friday each week, 9am - 5pm. Following a training period of up to 6 weeks that is entirely office based (Osborne Park or Maddington) the role can then be of hybrid nature, working 2 days in the office and 3 days from home each week.

Whilst reporting directly to the Resource Coordinator Team Leader, you will liaise daily with our various teams and clients to schedule and roster care services to clients ensuring quality services are provided within the required timeframes.
To enjoy this role, you will thrive in a high-pressure and fast-moving environment!

Key Responsibilities

In this role, you will be responsible for efficient rostering of our direct care providers to ensure continuous high-quality service reaches all our valued clients. Reporting directly to the Resource Coordinator Team Leader, you will maintain open lines of communication with your immediate team and stakeholders to stay up-to-date on resource allocation and how it impacts service delivery.

Key tasks include but not limited to:

• Schedule and roster direct care providers and balance rosters to ensure quality service provision to clients.
• Analyse provider availability and rounds allocated to ensure most efficient use of resources.
• Monitor, manage and action notifications received from providers.
• Maintain the integrity of data within management systems to ensure accurate rostering and to achieve contractual and accreditation compliance.
• Process planned and unplanned leave including holiday period leave.
• Verify and follow-up discrepancies in direct care providers' timesheets as well as authorisation
• Provide administration support to the Line Manager and team as delegated.
• Support and implement continuous improvement of business processes.
• Reporting

About you

The ideal candidate for this position has excellent computer literacy skills, outstanding communication skills (written and verbal) and has a strong eye for detail. You will also meet the following criteria:

• Previous experience in a rostering/scheduling position is desirable
• Flexible to work varied roster within operating hours and willingness to travel other offices in Perth metro region
• Excellent communication (written, verbal & listening) and interpersonal skills
• Ability to autonomously manage time and organise workload
• An empathetic approach to dealing with the sensitivities of clients and providers scheduling issues

Benefits

Professional Development supported & Study Leave supported
• Internal referral rewards - refer a friend or family member receive a $250 e-voucher
• Opportunity to purchase extra leave , for perm staff
• Leave loading payments, for perm staff
• Devices and consumables provided to assist you in delivering care (including laptop and smart phone)
• Subsidised gym membership - $15 per week to access hundreds of different fitness venues
• Health insurance programmes - 12% discount with HBF
• Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
• Mental health support - up to 3 free sessions with a degree-qualified psychologist per year

How to apply

To submit your application, click ‘Apply'.