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Senior Administration & Customer Service

PowerSmart Solutions(T)
Yatala, QLD
A$75,000-$80,000 p/a
Administration & Office Support → Client & Sales Administration
Full-time
On-site

Posted 10 days ago


About us

PowerSmart Solutions is a one of the top leading providers of innovative solar solutions to residential and commercial businesses throughout the Eastern Seaboard from one of our 8 warehouse locations.

With a strong focus on customer service and innovation, we are dedicated to helping our staff or 175 plus contractors achieve their goals.

Our team of talented professionals are passionate about delivering exceptional results and creating a positive impact in the communities we serve.

We are well known in providing a great team spirit, working environment well above the industry leading remuneration. Our staff atmosphere creates a happy, uplifting work experience that brings the best out in people.

We are currently seeking a talented Senior Administrator to oversee the daily sales compliance and sales support.

About the role

In this full-time position, you will play a pivotal role in ensuring compliance within the Sales Team.

Key Responsibilities Include:

  • Download WON deals by Sales Reps from the previous sales day.
  • Reconcile Booking calendar dates with Pipedrive.
  • Verify completion of GEPP on Humm, Brighte or Deposit paid for cash sales.
  • Upload contracts to Monday.com and move to Admin board.
  • Maintain and organize all sales-related documentation, including contracts, proposals, presentations, sales reports, and customer records, ensuring accuracy and accessibility.
  • Work closely and proactively with the Sales Director and General Manager, providing high-level administrative and operational support to facilitate their day-to-day activities and strategic initiatives.
  • Actively monitor sales processes and activities to ensure adherence to established compliance procedures
  • Compliance tracking of each Won deal.
  • Serve as the primary point of contact within the sales department for compliance-related questions
  • Add Job Pack link to booking calendar.
  • Check that solar system specifications and component brand / sizes are correct within the Install calendar.
  • Add system component details to Monday.com.
  • Move completed Job Pack from Admin board to Job Pack board.
  • Allocate and move Cancelations,
  • Add email or phone call notes to Pipedrive and Monday.com
  • Remove cancelations install date from the calendar.
  • Tracking errors made within Won deals to report to sales director.
  • Track and report on Monday.com notifications and outstanding issues to be resolved.
  • Tracking cancellations and cancellation reasons.
  • Assisting in further administrative roles as required.
  • Answer phones on rotation
  • Order business cards.

Qualifications and Skills:

Essential:

  • Proven experience as a Senior Administrator or Sales Support Administrator, with demonstrable experience in a sales-focused environment.
  • Excellent organizational and time management skills, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
  • Exceptional attention to detail and accuracy, with a commitment to maintaining high standards of work.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM systems [Specify CRM system if essential, e.g., Pipedrive, Monday.com, Salesforce].
  • Excellent communication and interpersonal skills, with the ability to build strong working relationships at all levels of the organization.
  • Proactive and self-motivated, with a demonstrated ability to take initiative and work independently.
  • High level of professionalism and discretion, with the ability to handle confidential information sensitively.

Desirable:

  • Experience in Solar industry or a related sector.
  • Formal qualification in Administration, Business Administration, or a related field.
  • Project management skills.
  • Familiarity with [Specific Regulations/Legislation] relevant to the industry.

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work in a Dynamic, Supportive and Rewarding work environment.
  • Professional development opportunities.
  • Early finish on Friday (2.30pm)

About PowerSmart Solutions(T)

Yatala, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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