Here is the opportunity you've been searching for.

At MATE, we are the everyday people, providing products and services consumers want, delivered with the value and service they deserve.

We are looking for some new mates to hang out with us!

This position offers an opportunity to join our MATE customer service team, where you will play a key role in delivering exceptional customer support. Your primary responsibilities will include assisting customers by responding to enquiries through phone, live chat, and ticketing systems.

These enquiries may involve account-related matters, such as billing, plan changes, and account management, as well as technical support for the services we offer, those being NBN, Mobile and VoIP.

As a customer service representative, you will be expected to provide clear, accurate, and timely assistance while ensuring a positive customer experience is delivered.

You will work collaboratively with team members to resolve issues efficiently and escalate complex matters when necessary.

This role requires strong communication skills, problem-solving abilities, and a customer-focused approach to ensure high levels of satisfaction and support excellence.

Perks and Benefits:

• Annual Salary Plus Super, Paid Monthly.
• Post Probation Salary Review: Once you successfully pass probation your entry salary will be reviewed.
• Monthly Performance Reviews: Conducted by your team leader will provide you valuable feedback.
• Six Monthly Salary Review: Based on the monthly performance reviews, you may be eligible for a salary review by exceeding achievable expectations.
• Work From Home: After probation there is potential for optional working at home for up to three days per week, you'll be required to provide some hardware to support this.
• Free Onsite Parking: Convenient and stress-free parking available for all staff.
• T-way (Bus) access: Easy commute with the T-way just around the corner.
• Onsite Gym Facility: Stay fit and healthy with access to our onsite fully equipped gym.
• Onsite Kitchen: Prepare and enjoy meals in our well-equipped kitchen facility.
• Opportunity for Growth: The company supports internal promotions.
• Reduced Price Internet and Mobile: Enjoy the Internet and Mobile services offered by Mate at a heavily reduced price.

Operational Hours: This role has a rotating roster with shifts as follows:

• You will be scheduled to work 40 hours per week.
• Including five 8-hour shifts that are rostered and commence between:
• Monday to Friday - (between) 8:30 AM and 11:30 AM
• Saturday to Sunday - 9:00 AM
• This is a rotating roster, you'll be allocated shift days and start times a month in advance.

Key Responsibilities: Customer Service Representative

• Language: Proficient in English
• Strong Communication Skills: Ability to articulate clearly and listen attentively to customer needs.
• Problem-Solving Abilities: Quick thinking and resourcefulness to resolve customer issues effectively.
• Empathy and Patience: A compassionate approach, understanding customer concerns, and maintaining patience in challenging situations.
• Attention to Detail: Accuracy in capturing information and following procedures.
• Adaptability: Comfort with handling a variety of tasks and adjusting to changes in workload or processes.
• Teamwork: Ability to collaborate well with colleagues and contribute to a positive team environment.
• Tech-Savvy: Competence in using computers and navigating customer support systems.
• Resilience: Ability to stay calm and focused under pressure or during high call volumes.
• Customer-Centric Mindset: A commitment to delivering excellent customer service and ensuring customer satisfaction.
• Previous Experience: Prior experience in a call center environment is an advantage.
• Previous Technical Support Experience: Is highly valued, though comprehensive training will be provided.