Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where problem-solving and communication are key?

Advance Human Resources is proud to partner with a global organisation in the consumer goods industry, seeking a Customer Care Representative to join their dynamic team in Glen Waverley. This role offers the opportunity to work with an established brand, providing expert support to customers and ensuring positive consumer experiences.

About the Role

As a Customer Care Representative, you’ll be the first point of contact for consumers and retailers, assisting with product inquiries, troubleshooting, and service resolutions. You will play a vital role in maintaining brand loyalty by delivering professional, solution-focused support.

Key Responsibilities

• Provide expert advice on products, pricing, and availability
• Troubleshoot customer issues and provide solutions with a focus on complete satisfaction
• Respond to escalated queries and monitor the customer support inbox
• Process orders, refunds, and other service requests in a timely manner
• Collaborate with internal teams including Sales, Marketing, Supply Chain, and Finance
• Participate in product training to enhance your knowledge and troubleshooting skills
• Maintain strong relationships with retailers and external service providers

About You

We’re looking for a customer-focused professional with:

• Minimum 2 years of experience in a client-facing or customer service role
• Strong problem-solving skills and the ability to navigate multiple systems
• Experience working in a call centre or high-volume customer service environment (preferred)
• Familiarity with CRM and ERP systems (desirable)
• Excellent written and verbal communication skills
• Proficiency in MS Office Suite
• A proactive mindset with keen attention to detail

This is an exciting opportunity to work for a well-known global brand in a supportive and collaborative team environment. You’ll enjoy a competitive salary, career development opportunities, and the chance to grow within the company. The convenient Glen Waverley location offers an easy commute, and free onsite parking is available for added convenience.

If you’re ready to take the next step in your career and join a growing company that values exceptional customer service, apply today!