Benefits

• Work for a well-regarded Travel Insurance Company.
• Progression and development opportunities as the company continues to grow.
• Ongoing training and development.
• Sydney CBD location with work from home flexibility (3 days in office per week).
• Vibrant team culture, working alongside a supportive and friendly team.
• Great opportunity for someone to develop in the travel space and liaise with a range of clients.
• 65k + super + attractive bonus.

The Role

• Respond to inbound customer inquiries via phone, email, and chat, providing product information and assistance with claims and policy details.
• Guide customers through the purchase process, offering tailored travel insurance solutions.
• Upsell and cross-sell additional products, ensuring customers are aware of all relevant options to suit their travel needs.
• Maintain accurate records of customer interactions and sales transactions in CRM system.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Achieve sales targets and contribute to overall company growth.
• Stay updated on the latest product offerings, industry trends, and company policies to provide accurate and relevant information.
• Adhere to company guidelines and compliance regulations.
• Hours: Monday to Saturday - between 9:00am to 5:00pm (with potential of extending hours)

You Need

• Previous experience in customer service or sales, preferably in the insurance or travel industry though not essential.
• Strong verbal and written communication skills.
• A positive, proactive and go-getter attitude.
• Ability to meet and exceed sales goals while maintaining high levels of customer satisfaction.
• A willingness to learn and receive feedback in a fast-paced environment.