• An opportunity to become part of a team that is committed to making a difference
• Enjoy a healthy work-life balance.
• Competitive Salary + Superannuation + Range of employee benefits

About the role

As the customer service officer, you will be the first point of contact for the Victorian community, enhancing and enriching the visitor experience. You will professionally handle information requests and ensure that issues and inquiries are resolved promptly and thoroughly. The position will play an important role as part of the broader commercial team and will assist in identifying opportunities to improve existing operational models that will have a positive impact and leave a lasting impression on those who visit Werribee Park. You will work across retail operations, assisting with the administration of bookings, supporting major and minor events, and being responsible for managing and monitoring transactions.

As the customer service officer, you will be required to have an intimate understanding of and knowledge about Werribee Park and the Mansion in order to confidently educate and successfully accommodate visitors' needs. This position will also focus on living the values of Parks Victoria and will always represent the organisation professionally and responsibly.

We're looking for someone with:

• Demonstrated experience working as part of a small team as well as autonomously
• Demonstrated experience in a customer-facing role
• Demonstrated experience in a tour guide role will be considered favourably

Your application will need to include:

• A Current Resume
• A Cover Letter

Application Close date: Sunday, 16 March 2025

Sound like you?

For a confidential discussion about the role, call Letitia Luttrell on 03 98427 2699 or apply online!

If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.

If this resonates with you, then please consider applying or getting in touch to discuss.

Employment Requirements

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

A number of positions have been approved for Australian Aboriginals and/or Torres Strait Islander People under the 'special measures' section 12 of the Equal Opportunity Act 2010. Only Australian Aboriginal and/or Torres Strait Islander people are eligible to apply for Designated Aboriginal positions. Applicants will be required to provide a formal identification certificate.