Ajen Monitoring Systems are seeking a permanent part-time Administration & Customer Service Officer to join their motivated and highly driven team.

We are looking for people who take pride in providing the best service possible and looking to diversify in the customer service & support experience.

Key responsibilities include:

• Resolve customer queries quickly & accurately
• Answering medium to high volumes of in-bound calls
• Resolving complaints & ensuring overall customer satisfaction
• Assisting with program reporting
• Record management & data entry

About You:

• Competency with full Microsoft suite of programs
• Enthusiasm & experience in customer service
• Calm & resilient attitude
• Negotiation skills & clear communication
• Discretion & confidentiality
• Ability to work effectively in a fast-paced environment
• A respectful & cooperative team approach
• Undergo a National Police check if successful

What we can offer you:

• A supportive environment including a comprehensive ongoing training program
• A training plan that is adaptable to your learning pace
• Company uniform on completion of probationary period
• Reward & recognition program
• Regular performance appraisals and check ins
• Monthly team meetings
• Opportunity to grow with the company
• Team social events and peer support
• Rotating roster between Mon-Fri 8.00am-6.00pm; Sat 9am-12.30pm with overtime rates when applicable

Ajen Monitoring Systems are the leaders in offender monitoring, we provide governing bodies with effective solutions for monitoring offenders under Drink Drive legislation. We have been operating in Australia for over 13 years with multiple locations across the country. The corporate office is based in the north-east suburbs of Melbourne.

If you are keen to establish an exciting career path with a successful and progressive company, please submit your resume and a cover letter.

*Only shortlisted candidates will be contacted*