Independent Living Specialists is a fast-growing business in the rapidly expanding Health Care industry.

ILS has evolved over the last 18 years to be the largest retailer of Assistive Technology equipment in Australia. We have 60 stores and over 800+ team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

A unique opportunity exists for a driven Casual Service Co-Ordinator at our Bayswater Showroom.

Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales. Initially, this would be for approximately 15 - 20 hours per week.

Responsibilities will include:

• Plan, schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreements
• Raise transfers for spare parts and liaise with procurement on ETA’s to ensure spare parts are available for jobs as required
• Monitor, manage and report on defined service KPI’s, particularly around utilisation of technicians and resources
• Support field technical enquiries and provide appropriate assistance where required
• Provide general administrative support to the Service Team
• Liaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customers

Your qualities will include:

• Being organised, motivated and proactive
• Having fantastic interpersonal skills and love connecting with people from all walks of life
• Have a genuine desire to help others with your knowledge and abilities
• You will be a self-motivated, creative thinker, able to problem solve
• A genuine desire to assist customers, because at ILS we are all about the customer!
• A flexible 'can do' attitude
• SAP experience is highly advantageous

What's In It For You:

• Competitive remuneration
• Employee benefits and rewards
• Professional and supportive team environment
• Ongoing extensive training and coaching

To find out more about ILS please go to www.ilsau.com.au

If this sounds like your next career move, apply now!