Hidden Hearing

Gordon, NSW

Receptionists (Administration & Office Support)

Full time

About the role

As a Client Care Representative at Hidden Hearing, you will be responsible for providing exceptional customer service and administrative support to our clients in our Northshore clinic. This is a full-time role that offers a great opportunity to join a dynamic and caring team in the healthcare industry.

What you'll be doing

• Greeting and welcoming clients in a friendly and professional manner
• Scheduling and managing client appointments
• Maintaining accurate client records and files
• Assisting with the coordination of client care and treatment plans
• Providing general administrative support to the wider clinic team
• Handling government claims and applications
• Data entry
• Minor hearing aid repairs and maintenance - Training will be provided
• Handling client inquiries and ensuring a positive customer experience

What we're looking for

• Excellent customer service and communication skills
• Strong organisational and administrative abilities
• Experience in a similar client-facing or healthcare administration role
• Efficient in a fast-paced role with multiple processes, able to prioritize tasks, adapt quickly, and maintain high productivity without compromising quality
• Proficiency in using computer systems and office software
• Attention to detail
• Flexibility
• A caring and compassionate attitude towards client needs
• Knowledge of the healthcare industry and clinical administration processes
  

About us

Hidden Hearing is a leading provider of hearing healthcare services in Australia. With a passionate team of professionals and a commitment to excellence, we are dedicated to improving the quality of life for our clients through innovative solutions and personalised care. Join us in making a meaningful difference in the lives of those we serve.

Apply now to become our next Client Care Representative!

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Care Consultant?
• Do you have experience in administration?
• Do you have customer service experience?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?