Strategy Advisor, Ongoing opportunity based in Sydney CBD, with hybrid options available

Solving the hardest problems requires the best people.

Are you passionate about driving great outcomes for our customers and our people through the development of business strategies?

Are you an experienced advisor looking for an exciting new opportunity to collaborate with leaders across DCS to transform the way our organisation operates?

Do you have a customer-centric, solution-focused and collaborative way of working?

If you answered yes to these questions, then this could be your dream job!

We have an exciting opportunity for a Strategy Advisor to join the Department of Customer Service in our DCS Strategy team. Join an inspiring and successful team that drives change and innovation through deep analysis, effective consultation and robust insights

• Ongoing, Full-Time , based in Sydney CBD with flexible/hyrbid work options
• Salary Band Grade 7/8: $110,266 - $122,058+ superannuation
• Working within a high performing team, that values collaboration, innovation, growth and development

About the role and team
We are seeking a Strategy Advisor to bring their passion for consultation, codesign and collaborative problem-solving to work across the strategy value chain and enable the delivery of key initiatives across the Department of Customer Service.

You will do this by contributing to the research, analysis, and design of the DCS Strategy, budget submissions and business operating models. This includes using data, research and insights to identify issues and generate recommendations, consulting with key stakeholders, and providing an independent perspective on important matters.

You will work in a dynamic, multi-disciplinary team who values diversity of thought and promotes collaboration.

We welcome applicants from diverse backgrounds with a flexible and positive attitude who can adapt and evolve with us.

To be successful in this role you will demonstrate:

• A customer-focused mindset with experience in supporting strategic projects such as strategy design and performance monitoring, operating model review and design, and financial analysis.
• Strengths in developing and delivering solutions and initiatives in consultation with key stakeholders across a broad portfolio.
• A passion for supporting, promoting and championing change creatively and with impact.
• The ability to collaborate and rapidly build high-trust relationships.
• An ability to pivot naturally in a fast paced and ambiguous environment.
• Exceptional communication and interpersonal skills, enabling you to liaise confidently and effectively with business and cross-Government stakeholders.
• An ability to interpret, translate and communicate complex information in a clear and compelling way.
• Commitment to upholding an inclusive, collaborative and high performing team culture.

About us
Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

What we need from you
To start your journey towards joining our team, please click on the link below. Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position.

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Friday 14th March

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process