About us

Dental Concepts is a long-established service provider in the dental industry facilitating equipment sales, service and design and construction for new and existing dental practices. Providing our customers with exceptional service and support is at the heart of our business, our team are dedicated and hard-working and due to an internal promotion, we are seeking a motivated and enthusiastic new team member as an Administration Officer.

About the Role

As an Administration Officer, you will work closely with our Service Coordinator to become a pillar of our service operations. Your key responsibilities will include assisting with scheduling, facilitating seamless customer communication, and providing essential administrative support for our field service team. This dynamic role is ideal for someone who excels in a fast-paced environment, has outstanding organisational skills, and enjoys proactively problem-solving.

Key Responsibilities

• Scheduling & Coordination: Organise and manage service appointments for technicians, ensuring efficient use of resources.
• Customer Communication: Act as the first point of contact for customer inquiries, providing updates on service schedules and resolving basic issues.
• Job Management: Maintain accurate records of service jobs in the CRM system, including job sheets, quotations, and follow-ups.
• Inventory & Parts Support: Coordinate parts orders and ensure availability for upcoming jobs.
• Team Support: Work closely with technicians and management to streamline processes and improve overall efficiency.

Who You Are

We’re looking for someone who is:

• Organised & Detail-Oriented: You excel at managing multiple tasks simultaneously, ensuring everything is handled efficiently and prioritised.
• Customer focused: You excel at building relationships and delivering exceptional service.
• Problem-Solver: You have ability to adapt quickly and tackle challenges with creative and practical solutions.
• Team Player: You enjoy collaborating with others and supporting your team.

What You Bring

• Strong organisational and administrative skills.
• Exceptional written and verbal communication.
• A proactive, positive attitude with a willingness to learn.
• Familiarity with CRM systems (preferred but not essential).

We welcome applicants with a foundation in administrative experience who are eager to grow their skills.