Administration Assistant

(Client, Administration & Office Support)

Accounting Practice – AFM Services Pty Ltd

About the Company

If you are seeking a position that relies on you for the highest quality customer service in person and on the phone; relies on you for all aspects of administration duties; want a place to go to where you enjoy the work environment, the work, can mix in well with a team, and has variety - this position is for you!

About the Role

Administration support that incorporates all aspects of administration duties and will include Reception support, booking appointments, managing schedules, and supporting our Office & Administration Coordinator. It’s a position with a strong focus on providing exceptional internal and external customer service and contributes to the ongoing success of our administration team.

Duties

• Supporting front desk Receptionist including managing confidential phone calls, scheduling client and consultant appointments and coordinating and managing office meetings
• Performing high-level administration tasks to assist the Office & Administration Coordinator including delegated aspects of administration services
• Provide support in Human Resource management including maintaining staff and office databases and registers, and onboarding and offboarding employees
• Overseeing administrative office staff and delegation of tasks if and when required
• Support in creating and co-ordinating office workflow procedures to ensure maximum efficiency
• Inter-team communication and collaboration
• Assistant to the Managing Director, managing his diary, appointments and other requirements as needed

Skills & Experience

To be successful in this role you must:

• Be professional, well-presented, and reliable
• Demonstrate exceptional time management skills and the ability to prioritise workflow
• Be experienced in Reception and passionate about customer service
• Have demonstrated exceptional written and verbal communication skills and a solid background in business practices, procedures, and terminology
• Be enthusiastic and hardworking, able to work autonomously and as part of a team
• Have prior experience in a professional practice environment
• Be organised with the ability to show initiative, multi-task and problem solve
• Possess an outstanding knowledge of Microsoft Teams, Office 365 and Microsoft Office Suite
• Demonstrate proven experience in an office environment
• Have an awareness of the importance of privacy and handling of sensitive information

Desirable attributes:

• Experience or knowledge of XPM, FYI and other Xero ecosystem programs
• Current or previous work in an Accounting Practice