About Company

At Concord IT, our mission is to assist businesses in gaining productivity and efficiency through integrated and harmonised IT systems. Having an IT system that not only works, but helps businesses serve their clients better, is one of the key ingredients in helping businesses thrive.

Concord IT provides a unique experience to our business clients that places a priority on the relationship. System uptime, ethics, honesty and confidentiality are tightly bound in the way we do things.

Job Description

The Business Administrator plays a critical role in our business as a focal point for the administration required to successfully interact with our clients. The Business Administrator will be providing administration in the areas of Billing, Sales, Support, and Marketing. This position requires a combination of administrative expertise, attention to detail, strong written, verbal and media communication skills, and a proactive approach to aiding the Managing Director and the Support Team to meeting their targets and objectives. This role is diverse and overtime will develop and become more senior within the business.

We seek a highly motivated individual who is eager to craft their own role in Concord IT, while supporting the vital delivery of excellent client experiences.

Duties and Responsibilities

Business administration tasks:

• Be the first point of contact for our clients, answering phone calls and email queries, and providing helpful, professional & friendly advice
• Day to day administration/general office duties
• Appointment making
• Maintain customer database records
• Office duties as directed by the reporting manager

Sales Administration tasks:

• Creating and amending quotes and proposal documents
• Receipting payments
• Sending and follow up of invoices and client payments
• Ordering of stock and tracking shipments
• Basic Bookkeeping functions

Sales Marketing Assistant:

• Organising and supporting Online and In Person events.
• Creating and updating Sales and Marketing Collateral
• Social Media post creation in LinkedIn, Facebook and BlueSky
• EDM tool management
• Newsletter creation and management
• Blog creation
• Website updating

Required Experience/Skills

Tools/systems:

• Word and Excel
• Outlook Exchange
• OneDrive, SharePoint
• Teams

• Microsoft M365 Suite
• Halo PSA
• QuickBooks Online
• Mailchimp
• WordPress and Elementor
• Buffer and Canva

Experience:

• Minimum of 3+ years of experience in a Managed Services Provider environment, IT provider or similar Technical Solutions business working with multiple clients.

Skills:

• Excellent communication and time management skills with a high-level attention to detail.
• Professional approach.
• Ability to multitask and manage time effectively in a fast-paced environment
• Someone that strives to get things complete
• Self-starter and ability to work autonomously and collaboratively as a team
• Previous experience with Invoicing, Ticketing Systems, CRM systems, Sales procurement processes and Online Marketing
• Customer focused: You enjoy helping people and delivering great service, whether over the phone or via email