• $87,138 + super + not for profit salary packaging benefits
• Permanent Full Time Contract
• Location: Marapikurrinya (South Hedland) WA 6722
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity
Located in South Hedland, the Drug and Alcohol Treatment Service (DATS) is a community-based program dedicated to supporting young people aged 12-25 in the Pilbara. This service provides targeted interventions to help young people develop resilience, build confidence, and navigate challenges linked to substance use. Operating under a trauma-informed, harm-reduction model, DATS delivers specialist youth counselling, family support programs, outreach services, and community-strengthening initiatives.

As a Case Manager, you'll work directly with young people facing complex challenges, offering structured case management and advocacy. You'll play a crucial role in assessing needs, developing individualised support plans, and working alongside families, communities, and service providers to ensure the best outcomes. The role demands initiative, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Your Key Responsibilities

• Comprehensive Case Management - Deliver person-centred case management to clients, focusing on their immediate and long-term needs while aligning with Mission Australia's National Case Management Approach.
• Intake, Assessment & Intervention - Conduct detailed assessments, establish case plans, and implement targeted interventions to support recovery and reduce risk-taking behaviours.
• Outreach & Community Engagement - Provide mobile support across the Pilbara, building trust with young people, their families, and key stakeholders.
• Advocacy & Stakeholder Collaboration - Establish strong referral pathways, attend interagency meetings, and advocate for clients to ensure access to essential services.
• Capacity Building & Life Skills Development - Work with clients to foster independence, self-management, and long-term well-being through tailored support plans.
• Administrative & Reporting Duties - Maintain accurate case notes, complete reports, and ensure compliance with all legal and organisational requirements.
• Team Collaboration & Continuous Improvement - Contribute to team development, mentor colleagues, and support ongoing improvements in service delivery.

Requirements for Success
With a significant background in AOD, Community Services and/or Human Services sectors, you will be confident in your case management and assessment processes. Other requirements include:

• A relevant qualification in psychology, social work, human services, or a related field, or extensive relevant experience.
• Demonstrated ability to apply trauma-informed care and harm reduction strategies in case management.
• Proven experience in the alcohol and other drugs (AOD) or family and domestic violence (FDV) sectors, ideally with at least one year in a frontline role.
• Strong interpersonal skills with the ability to engage young people in challenging circumstances using a person-centred approach.
• Ability to work remotely, manage a complex caseload, and respond calmly under pressure.
• Well-developed administrative and organisational skills, with the ability to manage time effectively and meet reporting requirements.
• A current Driver's Licence, with a willingness to travel for outreach work.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Your Benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How To Apply
To be considered for this opportunity, click 'apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.

If you are passionate about providing holistic, person-centred, and culturally aware support to individuals experiencing AOD challenges, we encourage you to apply quickly to be considered.