• $87,138 + super + not for profit salary packaging benefits
• Permanent Full Time Contract
• Location: Larrakia (Darwin) NT 0812
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity
Our Integrated Homelessness Supported Accommodation Program (IHSAP) also known around the region as "Batten Road", is a collaboration of complementary services and agencies that have established co-located specialist supports such as Mental Health, Alcohol and Other Drug, Specialist Family Support and other specialist homelessness providers working together to support our communities homeless population. Mission Australia provides client engagement and case coordination services for people who are living at the facility.

Join us in empowering individuals to overcome homelessness and build brighter futures through compassionate, person-centred support and care.

In this vital role, you will support clients and colleagues by delivering services aligned with Mission Australia's values, contributing to impactful outcomes within IHSAP. As a Case Manager, you will provide direct support through case management, informal counselling, and life skills training, empowering individuals to face homelessness and tenancy risks while pursuing secure long-term accommodation.

Your Key Responsibilities

• Conduct comprehensive client intake and risk assessments, developing tailored case management and support plans aligned with immediate and long-term needs.
• Provide person-centred case management using Mission Australia's National Case Management Approach, ensuring cultural sensitivity and responsiveness.
• Facilitate referrals and connections to specialist services, including healthcare, AOD, mental health, and housing providers, to support holistic client outcomes.
• Assist clients in transitioning into independent living or unsupported tenancies, fostering self-management and sustainable housing practices.
• Build and maintain professional relationships with community organisations, government and non-government agencies, and Indigenous organisations.
• Complete administrative tasks, including case notes, reports, data entry, and maintaining accurate client records within the client management system.
• Participate in inter-agency meetings, service promotion events, and quality improvement initiatives to enhance program delivery and client outcomes.

Requirements for Success
With a significant background in Homelessness, Community Services and/or Mental Health sectors, you will be confident in your case management and assessment processes. Other requirements include:

• Relevant qualifications (e.g., degree or diploma) with professional experience in case management and homelessness services, including a minimum of 2 years working with vulnerable clients.
• Proven ability to manage a caseload of clients with complex needs, demonstrating trauma-informed practice and a strengths-based approach.
• Experience and knowledge of Aboriginal cultural systems and protocols, with a capacity to build respectful and professional relationships.
• Strong written and verbal communication skills, including the ability to manage administrative tasks and maintain professional boundaries.
• Resilience and adaptability when working with clients experiencing distress, trauma, AOD use, and aggressive or uninhibited behaviours.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• A commitment to person-centred approaches and a belief in individuals' capacity for recovery and growth, informed by lived experience and professional development.
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Your Benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How To Apply
To be considered for this opportunity, click 'apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.
Apply quickly to be considered for this exciting and diverse role