We are seeking an experienced, friendly and personable Receptionist to join our busy reception team in our expanding organisaton.

Working part time (four days per week), Tuesday to Friday, this permanent position is based mainly at our Lilydale site.

Utilise your people skills and community health sector experience and make a real difference to support the health and wellbeing of those within the Yarra Ranges.

About the role

Our reception team is the face of Inspiro, supporting our clients to access services in a welcoming and seamless manner. Whilst partnering with our Allied Health and Dental clinicians, you will perform a range of administrative and support functions enabling them to provide high-quality services.

Working with both clinicians and clients, you will be part of our committed team of between 8 -10 Receptionists, who have a genuine love for people and processes and who can juggle the needs of clients with other daily responsibilities.

If you are someone who is organised, self-motivated and a team player who is wanting to work in a supportive, values-based organisation, you will be well suited to this role!

In this role you will:

• Provide a friendly and client-centred service
• Answer the telephone, booking new appointments, confirming existing appointments, processing cancellations, recording messages, and providing information, referrals & resources
• Record client’s arrival and notify clinicians, make appointments & collect fees for groups and individual services
• Manage client appointments and maintain accurate client information using the data systems TrakCare, Titanium, Pracsoft/medical director
• Work closely with the intake staff to support the timely and efficient flow of clients
• Open, record & distribute incoming and outgoing mail ensuring that the CEO or Service Manager/s are advised of any urgent correspondence
• Provide general administrative duties including filing, faxing, retrieval of information, health records, photocopying & ensure cash register balances daily.

About you!

Ideally with reception and admin experience in a community health/allied health/ dental or hospital/medical setting, you will:

• Have the ability to work with a diversity of clients in a busy environment, in a friendly and professional manner
• Be committed to being a team player who is reliable and supports and contributes positively to the team culture
• Have the ability to work with time pressures whilst managing multiple tasks
• Possess intermediate computer skills including MS Office, electronic recording systems and data management tools, along with a capacity to learn new clinical software packages
• Have experience with client data systems including - TrakCare, Titanium, Pracsoft/Medical Director (highly advantageous).

To be the successful candidate you must:

• meet the position requirements
• Undertake a Police Record check. Persons who have worked overseas may be required to obtain an international police check
• hold a Working with Children Check for Employees
• hold a current Victorian Driver’s Licence.

Inspiro may request additional background checks subject to current legislation.

For a copy of the Position Description, please visit our Careers page https://www.inspiro.org.au

To Apply

Tell us why you’d like to work at Inspiro and what you can bring to this role.

Please attach a cover letter and an updated resume and send your application directly to our HR team at [email protected].

We’re keen to recruit for this role, so we’ll shortlist as applications are received. Only shortlisted applicants will be contacted.

About Inspiro

Inspiro is a not-for-profit community health service based in the Yarra Ranges. We’ve been delivering responsive, affordable and accessible care to our community for more than 26 years.

We provide friendly and client-centred allied health, counselling, dental and health promotion services that enhance and improve the health and wellbeing of our locals in the outer east of Melbourne.

Why work with us?

• Wellbeing is our priority - we’re committed to a culture that values and supports staff wellbeing. All our leaders are trained in mental health first aid and our wellbeing initiatives are ever evolving and promoted across our organisation. This focus is supported by our Employee Assistance Program.
• Attractive remuneration - receive a generous salary and benefits, including NFP salary packaging, meal and entertainment and novated lease.
• Great team culture - we promote a collaborative approach across Inspiro and our staff can benefit from a flexible, family-friendly, and outcome-focused culture and bring their whole selves to work.
• Ongoing professional development - we invest in workforce development and provide opportunities for our staff to grow and enhance the way we work and provide services.
• Everyone is welcome - Inspiro encourages a diverse and inclusive culture where individual differences and intersecting identities are respected and celebrated.
• Free onsite car parking & accessible public transport - we have free onsite car parking and are also close to Lilydale and Belgrave train stations.

We’re excited to announce our upcoming merger with Access Health and Community, an organisation with a 150-year legacy of compassionate care. With over 400 employees and 200 volunteers across 18 locations, this partnership strengthens our shared commitment to delivering exceptional care. This is an exciting time to join Inspiro, as this merger brings new opportunities to grow, innovate, and make an even greater impact in the communities we support.

We welcome Everyone. Inspiro is committed to an inclusive workforce and celebrates the value of difference and diversity. We encourage applications from people of all abilities and ages, First Nations people and people of all cultures. We also encourage people to apply who have a lived experience of mental health challenges so that our workforce can better connect with our community and drive collaborative and innovative healthcare improvements.

To learn more about our organisation, check out our recent video!