• $35-$40 per hour + Super, Immediate start!
• Work for a national leader in commercial equipment solutions
• Manage calls and service orders with a high level of autonomy

ABOUT THE COMPANY
We are recruiting for a well-established and dynamic company with a national footprint, specialising in providing equipment and services for commercial sectors. Known for innovation and reliability, the company employs a sizable workforce and is recognised for its focus on customer service and technical expertise.

ABOUT THE ROLE
You will manage service orders, ensuring accurate entry and efficient coordination. Liaise with internal teams to schedule and update job statuses while maintaining attention to detail. Experience with Pronto is essential. At times, you will also assist with reception overflow, handling and directing calls as needed. This is an ongoing temporary role with the potential to transition into a permanent position based on business needs.

DUTIES

• Process service orders with accuracy and efficiency using Pronto
• Coordinate job scheduling and update statuses in real time
• Liaise with internal teams to ensure smooth workflow and job completion
• Handle reception overflow calls, directing inquiries to the right departments
• Maintain accurate records and data entry within Pronto
• Address service-related queries and provide timely updates to stakeholders
• Prioritise urgent requests and escalate issues where necessary
• Ensure all communication is clear, professional, and customer-focused

SKILLS & EXPERIENCE

• Proficient in Pronto; experience managing service orders and job scheduling
• Excellent customer service skills; ability to handle and resolve service-related queries
• Confident in managing reception overflow calls and directing inquiries effectively
• Strong attention to detail, ensuring accurate data entry and job status updates
• Ability to stay calm under pressure and manage multiple priorities efficiently
• Problem-solving and issue escalation skills to support smooth operations
• Team player with the ability to collaborate across departments in a fast-paced environment

HOW TO APPLY

Click APPLY or contact Charlotte Lynch at +61483947353 or [email protected] for a confidential discussion. At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We respond to every applicant and will strive to ensure you have a positive experience with us!

If this sounds like the ideal role for you, apply now for immediate consideration!