About Direct Care Resources:

Direct Care Resources is a well-established care provider in Southeast Queensland, with a focus on supported independent living, community access, and child protection services. With over 25 years of experience in the industry, the organisation is dedicated to participant care, health, safety, and well-being.

About the role:

The position of Quality Systems Coordinator is responsible for providing high-quality business support and to HSEQ Management in relation to client-related and associated administrative matters and systems associated with the cost-effective operation of the business.

Responsibilities include but are not limited to:

• Ensure business and associated system compliance with DCR’s policy & practice and legislative standards.
• Working with Human Resources in all mandatory and regulatory compliance for all staff, ensuring WFM outputs are achieving of the compliance markers and measures and reporting as required.
• Recording of incidents and events, triaging and escalating key issues in accordance with policy and procedural requirements.
• Responsive to quality and audit findings, outputs and recommendations.
• Ensure the accuracy of and regularly conduct quality audits of electronic and hard copy administrative systems and records.
• Recommendations of training requirements and ongoing preventative measures to ensure high quality systems, management and compliance monitoring.

The successful candidate will possess:

• Minimum of three years’ experience in a similar role.
• Post-secondary qualifications or substantial progress in business or related fields.
• A willingness to develop skills and a genuine interest in learning are a priority.
• At least three (3) years demonstrated successful experience in providing sound advice and assistance around staffing, administration, and associated service in an active business environment in either the public or private sectors.

In return, we offer:

• Personal gratification - working to improve the lives of the communities most vulnerable!
• Recession-proof industry
• A vibrant and collaborative workplace culture
• Monthly team celebrations
• Continuous study and upskilling opportunities
• Continuous learning and development at group workshops
• Located outside of the city - no need to deal with extended commutes!

Direct Care Resources is an Equal Opportunity Employer