About the role

We are seeking a unique individual with experience within the cosmetic medicine industry to join us as our dedicated Patient Liaison at Ascension.

The Patient Liaison is the key contact for all new patients who are consulting with a Cosmetic Phsyician at Ascension.

As our Patient Liaison, you will play a vital role in ensuring our patients receive the highest level of customer service and dedicated support throughout their journey with us.

What you'll be doing

• Providing a warm and welcoming point of contact for all patients, either in person, over the phone or via email
• Scheduling and coordinating extensive patient treatment plans, ensuring efficient patient flow
• Staying in close contact with our VIP patients and carefully planning their cosmetic care around their busy schedules
• Assisting patients with any billing or administrative queries
• Maintaining detailed and accurate patient records in our practice management system
• Collaborating with the clinical and administrative team to ensure a seamless patient experience
• Promoting our services and treatments to prospective patients
• Continuously improving our processes to enhance patient satisfaction

What we're looking for

• Excellent communication and interpersonal skills, with the ability to engage with patients from diverse backgrounds
• Proven experience in a patient-facing or customer service role, ideally within the healthcare industry
• Strong organisational and multitasking abilities, with a keen eye for detail
• Proficient in using computer systems and medical software
• A warm, friendly and empathetic demeanour, with a genuine passion for delivering exceptional patient care
• Previous experience as a Dermal Therapist/Clinician is highly desireable

What we offer

At Ascension Cosmetic Medicine, we are committed to supporting the growth and development of our team. In addition to a competitive salary, we offer a range of benefits including investment in professional development opportunities, heavily discounted and/or complimentary staff treatments and skincare. Our state-of-the-art facility in New Farm provides a modern and collaborative work environment, with a strong focus on employee wellbeing and work-life balance.

About us

Ascension Cosmetic Medicine is a leading provider of advanced cosmetic treatments and aesthetic services. Our mission is to allow our patients to outsource their aging to us. With a team of highly skilled and experienced professionals, we are dedicated to helping our patients achieve their aesthetic goals in a safe and supportive environment.

Apply now to join our dynamic team and be a part of our exciting journey!