Your typical day as a Client Liaison Officer may include:
• Answering inbound telephone calls about inquiries related to infringement notices.
• Providing helpful, supportive client service via effective questioning, negotiation, and conflict management techniques.
• Assisting members of the public with inquiries related to infringements.
• Analyse, interpret and apply relevant legislation.
• Contributing to team and individual performance goals.

To be successful in this role you will need to demonstrate:
• The ability to deliver exceptional client service through phone, written and on-line channels.
• The ability to analyse, interpret and apply legislation and/or policy or the ability to rapidly require this capability.
• A working knowledge of digital and data technology/systems.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see the attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/625555/25
Closing Date: Tuesday, 25 March 2025