About Us

We are a small but growing IT Solutions company based in Wangara providing services to various industries across Perth. Our focus is providing small to medium size business exceptional IT support and solutions. We are customer focused and pride ourselves on being friendly, conscientious and jargon free.

Opportunity

We are seeking a IT Support Technician to support our growing customer needs, in a role that has long term potential and an exciting chance to develop with the company.

Responsibilities

• Provide friendly and effective IT Support to SME clients by phone, email, remote access and onsite visits.
• Support predominantly Microsoft Windows Operating Systems but also Apple Mac, popular mobile devices and tablets, such as iPhone, iPad and Android based devices.
• Support various versions of Microsoft Office and related applications.
• Assist in supporting client Core Business Systems.
• Administrate, maintain and support Windows Server, Active Directory and Hyper-V.
• Administrate, configure and support Microsoft 365 for business.
• Support and setup servers, desktops, laptops, mobile phones, tablets, networking devices, such as Internet routers and Wireless Access Points.
• Configure and support Veeam backup solutions.
• Configure and support Trend Micro Worry Free Services.
• Configure and support 3CX phone system.
• Update, improve and develop internal systems and documentation.
• These tasks are not exhaustive and the role requires flexibility to adapt to the jobs at hand.

Attributes

• Motivated, self-starter with a strong work ethic.
• Customer focused approach.
• Excellent English communication skills, both verbal and written.
• Strong problem solving and troubleshooting.
• Highly organized and able to multi-task.
• Enthusiastic learner, keen to develop their knowledge and career.
• Professional, conscientious and well presented.
• Passionate about technology.

Skills and Experience

Essential:

• Excellent all round IT knowledge.
• Diploma, degree or industry recognised qualifications in computer science, information technology or equivalent.
• Experience in a similar IT Support role.

Beneficial:

• Web and app development experience.
• Microsoft Entra and Intune experience

Necessities

Do not apply unless you possess the following:

• Valid Australian Drivers License.
• Own reliable car.
• Permanent work rights with no restrictions.

To apply please submit your resume and covering letter: Candidates progressing to the next stage, will be tested on relevant skills and experience. Only successful short listed candidates will be contacted.