Hands on People (HOP) is a community services provider dedicated to supporting individuals living with disabilities. Our mission is to empower our clients by helping them navigate government and insurance schemes, including the National Disability Insurance Scheme (NDIS), to access support more efficiently. With a highly skilled team, we offer a wide range of services, such as Accommodation Services, Community Nursing, NDIS Support Coordination, NDIS Plan Management, Social and Community Participation, and Veteran’s Home Care.

Operating primarily in Darwin, Katherine, Alice Springs, and Brisbane, we are committed to fostering independence and improving the quality of life for our clients. Our passionate staff build personal relationships with each customer, working towards enriched and empowered living. In addition, our vision is to become the preferred service provider in the disability and aged care sector.

At HOP, we are driven by our values encapsulated in PARTT:

1. Partnership: We believe in collaboration, working closely with clients and their families.
2. Accountability: We take responsibility for our actions and commitments.
3. Respect: Every individual, whether client or staff, is treated with the utmost dignity.
4. Trust: We build strong, reliable relationships based on honesty and confidentiality.
5. Transparency: We operate with openness, ensuring clarity in all our processes and decisions.

Our specialized care extends to those recovering from cardiac, orthopedic, stroke, and neuro conditions, through personalized and high-quality rehabilitation services that reflect our commitment to excellence.

The Human Resource Officer will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, enforcing company policies and practices, and ensuring that our team has the support and expertise required to deliver best-practice people management across the business. The role primarily requires the HR Officer to deliver operational Human Resource support to line managers across the Company and provide the full range of Industrial Relations and Human Resource services and activities.

Your duties will include but not be limited to:

Recruitment & Onboarding

• Lead the recruitment process for all department positions especially Disability support workers including sourcing candidates, conducting interviews, and making hiring recommendations.
• Develop and implement training and orientation programs for new hires to ensure a seamless onboarding experience.

HR Operations & Compliance

• Manage and supervise daily HR operations, ensuring efficiency and adherence to deadlines.
• Maintain compliance with employment laws, regulations, and internal policies.
• Interpret and explain employment laws, company policies, and regulations to managers and employees.
• Support Manager HR and Management in handling employee relations, grievances, and conflict resolution.

Employee Performance & Development

• Communicate clear KPIs (Key Performance Indicators) to employees and ensure alignment with business goals.
• Conduct performance evaluations for employees as requested by HR Manager.
• Implement training programs to enhance employee skills and career growth.
• Provide ongoing coaching and feedback to employees to support their professional development.
• Encourage teamwork and collaboration to drive company success.

Employee Engagement & Workplace Culture

• Recognize and reward employees for outstanding performance to maintain motivation.
• Promote a culture of continuous improvement by encouraging innovative ideas and feedback.
• Lead by example, fostering professionalism, ethical behavior, and adherence to company values.

Workforce Planning & Risk Management

• Help Hr Manager to conduct needs assessments to identify skills gaps and implement learning initiatives.
• Assist Hr Manager to develop and manage succession planning to ensure long-term organizational stability.
• Support HR manager to supervise HR systems and workflows, including roster management and risk mitigation.
• Oversee HR survey processes and engagement initiatives to enhance team satisfaction.

HR Administration & Compliance Management

• Ensure timely and accurate HR administrative processes, including contracts, and compliance tracking.
• Responses to HR-related queries from employees, volunteers, and stakeholders.
• Monitor and improve HR admin and compliance procedures to ensure operational excellence.
• Negotiate salaries, contracts, working conditions, and redundancy packages with staff and union representatives.

Continuous Improvement & Special Projects

• Stay updated on industry trends and emerging HR technologies to enhance organizational effectiveness.
• Assist in other HR-related duties as required by management.

Required Skills & Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (HR certifications are a plus).
• In-depth knowledge of HR functions, including pay & benefits administration, recruitment processes, performance management systems, and employment law compliance (especially in the NDIS and health services sectors).
• Excellent interpersonal and conflict resolution skills, with the ability to handle sensitive and confidential information.
• Knowledge of relevant legislation and industry standards in both the disability services and general employment sectors.
• Current unrestricted driver’s license
• Working with Children OCHRE card

Desired Knowledge/Experience

• Strong knowledge of employment laws (Social, Community, Home Care and Disability Services Industry Award [MA000100]), labour regulations, and workplace safety standards.
• Knowledge of ELMO HRMS (Human Resource Management System) is highly preferred. Familiarity with ELMO will be considered an added advantage for this position, as it will enable the candidate to efficiently manage and streamline HR functions such as recruitment, performance management, employee engagement, and more.
• Highly developed verbal and written communication skills.
• Strong organisational and time-management skills.
• Demonstrated commitment to the ongoing stewardship of HOP and service delivery.
• Proficient in the full suite of Office 365.
• Demonstrated high-level external relations and networking skills
• An understanding of the needs and considerations of Culturally and Linguistically Diverse clients and their families
• Commitment to ongoing professional development and staying current with industry trends.
• A working knowledge of the NDIS Practice Standards and the ability to ensure compliance.