New Opportunity | Multiple AO4 Assessment Officers | South Brisbane

Your new company

A well-known government department is seeking multiple skilled claims professionals to join their team on an initial contract until June 2025 with possible extension.

Your new role

• The purpose of this role is to investigate, assess and determine claims under warranty. It is also to communicate and provide advice to homeowners and service providers in relation to claims assessment, approval and progression of certification delivery.
• Assist the Senior Lead and Managers in monitoring, reviewing and reporting on insurance scheme performance.
  
• Contribute to the development and delivery of the projects.
• Investigate and assess insurance claims in accordance with legislation, insurance policy conditions, guidelines and procedures to accurately determine claim entitlements and approve related claim payments to a delegated level.
• Provide advice and opinions to the Senior Assessment Officers.
• The Warranty Insurance Scheme is continually improved by the assessment of claims for defective.
• Undertake other general duties that contribute towards the ongoing improvement of Resolution.
• Service claims management and foster a cohesive team environment.

What you'll need to succeed

• Proactive attitude and willingness to learn.
• High attention to detail.
• Excellent problem-solving skills.
• Previous experience in a claims' environment where you have utilised investigational skills (e.g. Banking, Insurance or Claims).
• Previous experience providing customer service (not a contact centre role).
• Experience using SalesForce is desirable but not required.
• Adept using Microsoft Suite and relevant software.

What you'll get in return

• Queensland Government opportunity .
• Rewarding work environment.
• Contract until June 2025 with possible extension.
• This is a fully in-office role.
• South Brisbane location.
• Full-time hours, 5-days per week.

What you need to do now

If you're interested in this role, forward an up-to-date copy of your resume. The Consultant is Alice Hearn on [email protected] or call 07 3259 4929. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.